The Railway Reviews Summary

Staff and Service

Pros:

• "The staff are friendly and cannot do enough for their customers."
• "Staff were friendly and polite."
• "Staff really friendly and helpful."
• "Excellent customer service by all the guys today."
• "Staff are always friendly and welcoming."
• "Very friendly staff and really good food."
• "Staff were friendly and accommodating well done The Railway will definitely be coming back!"

Cons:

• "Service was very slow at 40 mins from ordering."
• "Very poor customer service experience. A group vision impaired friends visited... They barely read the menu to us."
• "Service not very good, said Yorkshire pudding with each meal we asked why we didn't have one (4 of us nasty answer was we have run out)."
• "You have to order your drinks by an app but no one had a phone signal either inside or outside of the pub after 20 minutes trying to order drinks and another 20 minutes waiting for them to turn up even though they weren't busy they arrived with no ice, no straws and flat Pepsi no coke. Dirty table unhelpful staff."
• "We were not then welcomed or offered how to order or given eye contact."
• "Service poor. Won’t return."
• "Having booked with a girl, when we arrived to be told find yourself a table, there wasn't one and was then told by manager, very rudely its pot luck, he had told us over the phone, I had not spoken to a guy at all, never go again."

Food Quality

Pros:

• "Food and drink selection was very good. And compared to the prices down south we’re very reasonable."
• "A fantastic place for lunch. Midweek not too busy, lots of seating. Great pub grub and includes vegan options."
• "Excellent fish and chips from the day saver menu, still cheaper than my local chippy!"
• "The food is so nice and the chips here are my absolute favourite."
• "The food was amazing tonight. We had 4 meals all perfect and hot."
• "The food was well presented and arrived hot and tasted very good."
• "The food was absolutely lovely will definitely be returning."

Cons:

• "Went yesterday and ordered the ultimate burger, the patties in the burger were like something you would get as a supermarket own brand frozen burger."
• "The Eton Mess left a bit to be desired. It was practically just vanilla ice cream."
• "The roast dinner was disgusting the spuds where like bricks the gravy was just warm the roast beef was hard."
• "The chilli beef which came with the nachos was stone cold, the gammon was full of gristle and barely warm."
• "The food was pretty awful. It wasn't very hot and seemed like it had been made days ago and re-heated."
• "Portions small ordered nachos with cheese and dips. It was a congealed mess and lukewarm."
• "One of the worst meals I've ever had. Pizza for a 14 months was burnt on edges and like a cheap microwave pizza."

Ambiance and Cleanliness

Pros:

• "Nice clean interior and lovely warm fire place and a couple of excellent quizzes pet week."
• "It's a nice place to spend an evening. I'd definitely recommend it."
• "Lovely atmosphere, very cozy and clean."
• "Nice atmosphere, plenty of room even when busy."
• "The current incarnation is friendly, does decent food, and has a very wide, open, spacious feel to it."
• "Lovely atmosphere, friendly quiz nights and helpful staff."
• "The surroundings inside and outside are very nice, with a big customer car park."

Cons:

• "Sorry to say the pub lacked atmosphere."
• "Found a table, very busy Saturday. Carpet was dirty, wall was dirty."
• "A shame that there isn't a nice beer garden area, instead you have a veranda type area that overlooks a carpark."
• "The one thing that stopped me giving more stars was the overgrown beer garden that smelt of doggy doooo."
• "Music can be far too loud in the evenings, makes conversation all but impossible."
• "Although the place is clean and well presented it was very quiet and not very welcoming, no greeting no small talk,no asking how our food was or any chat at all."
• "Too many dogs, the meal was OK, I had ribs with salad & chips, no slaw."

Accessibility and Convenience

Pros:

• "Convenient location right by Formby train station."
• "Nice friendly pub, efficient staff, and quick to serve."
• "Conveniently placed next to Formby station if you are planning to visit it as part of the Merseyrail pub trail."
• "Stone's throw from the train station and plenty of parking."
• "Great place to meet up and ideally located next to the train station."