Cross House Inn Reviews Summary

Food Quality

Pros:

• "The food was nice and served with a smile."
• "The meals and drinks were excellent value."
• "Food was served piping hot and was delicious."
• "They were all delicious, although I found the Cauliflower wings a bit *too* hot but that's personal preference."
• "Wonderful food, lovely atmosphere and beautiful pub."
• "Food very tasty and reasonable portions."
• "The food we had was good."

Cons:

• "The beef, also, not great. Two thin slices, some fat - just enough to do the job, though not excel at it."
• "The rosemary fries I had did not taste of rosemary unfortunately."
• "No mushrooms with the breakfast. No bacon on the bacon, avocado, egg crumpets! The crumpets were rock hard. Bacon was raw. Beans on the breakfast were stone cold."
• "Disappointing. Had steak, which was inedible. We didn't want a replacement, but weren't offered any compensation and were charged the full price, even though we complained."
• "The Italian sausages were awful, all herbs and nothing else."
• "The burgers were all grisly, the tacos were supposed to be chicken but were so chewy they defied eating."
• "However, steak and kidney pudding came with mash and the mash had a skin probably from being warmed up, wasn’t good."

Service

Pros:

• "Very helpful understanding and polite staff."
• "The staff, particularly Sam, were very attentive and friendly."
• "Our server/waiter was extremely accommodating, personable, and consistent."
• "Service was excellent and Sam attended to all our requests."
• "The staff were so attentive and asked if we need anything else."
• "Staff very friendly and helpful."
• "Sam and Courtney were excellent couldn’t have been any more helpful and very friendly."

Cons:

• "Once we had sat down people must of waited at least an hour for there starters then at least a further hour for the main courses."
• "Poor food, slow service (40 mins for sandwiches), pretty incompetent teenagers slowly ambling around, taking their sweet time about any small task."
• "We were met with rudeness and made to feel as if we weren't welcome."
• "The waitress who shouts out your order and has never obviously attended the training sessions on how to deal with customers she is so abrupt with everyone."
• "Service was very lax."
• "Shockingly poor customer service from what i presume to be a supervisor."
• "Waited for over hour for food it came out wrong had to wait yet again."

Ambience and Decor

Pros:

• "Very aesthetically pleasing interior and exterior."
• "Lovely pub, dogs welcome inside the bar area and in the beer garden."
• "Great location … dog friendly throughout."
• "A real old fashioned pub feel with ambience to match Well worth a visit for lunch or dinner."
• "The place is stunning with gorgeous quirky decor with a great outdoor area too."
• "The decoration of the pub is modern and welcoming with a very local pub feel about it."
• "Lovely surroundings. On site parking made it easily accessible."

Cons:

• "First impressions very run down from the outside."
• "The pub had no atmosphere. It was like being in a morgue."
• "Visited the Crosshouse with friends for the first time since refurbishment expecting to find an improvement but was left very disappointed with the decor & lighting."
• "Looks lovely on the outside but when I went in they have bar stools around the bar that you have to try and step around to get served."
• "We were seated at the back of the pub which was not very warm we all had to keep our coats on during the meal which arrived cold."
• "Not a great way to end the week visiting my family."
• "Having been regular customers for over 30 years we have seen management come and go!"

Value

Pros:

• "The meals and drinks were excellent value."
• "Excellent value all round."
• "The prices of both drinks and food was very reasonable and well worth it."
• "Very reasonably priced."
• "Great prices for drink and food was delicious."
• "Always a great welcome from all the staff with good menu and wine selection."
• "Called in for a spot of lunch today and was pleasantly surprised. We chose from the SENIOR'S menu ( Mon-Thurs)... 2 courses for £6.99 or 3 courses for £7.99."

Cons:

• "At £33, with two drinks, it wasn't bad but neither was it remarkable enough to inspire a second visit."
• "The price of the food was a little expensive."
• "The portion size for the price was poor."
• "I assume your business plan is to sell cheep food prepaired poorly at a high price."
• "Food wasn't its best when it finally did arrive neither."
• "Waited over an hour for food to be told it will be another 10 minutes and then had to wait even longer."
• "We waited 1hr 10 minutes for our food to arrive."

Pet-Friendly

Pros:

• "Lovely pub, dogs welcome inside the bar area and in the beer garden."
• "Great location … dog friendly throughout."
• "Love how dog friendly it is."
• "Dog friendly (doggy ice-cream available upon request)."
• "They even had a dog menu with the option of chicken, steak or sausages & a dog water station."
• "It's a dog friendly pub, even allowing the animals onto the seats."
• "Great pub we had our little boys baptism and 1st birthday party here a few weeks ago. Staff are amazing so friendly and attentive."

Cons:

• "Would have given this 5 stars overall except the fact they allow dogs inside the pub which is disgusting when people are eating."
• "I'm against dogs on the seating where folk have to seat and not be covered in dog hair."
• "Also if you want a quiet meal don't go after 7.30 on a Thursday as they have a DJ before the quiz night starts at 8.30."
• "Made to stand at the bar waiting for our table with two elderly relatives."
• "Four of our meals were sent back and returned to our table cold again."
• "We were seated at the back of the pub which was not very warm we all had to keep our coats on during the meal which arrived cold."
• "Disappointing visit tonight, not eaten at Cross House since before lockdown, think there’s been a change of management."