Creams Cafe Reviews Summary

Customer Service

Pros:

• "Really enjoy the atmosphere and options these guys have, extremely good customer service!!"
• "The staff were very friendly and overall it was good service."
• "Simply the best ice-cream & dessert place in Hounslow."
• "I love the ice cream and waffles keep up the good fast service well done."
• "The staff are friendly."
• "Recently, I visited Cream's and was lucky enough to receive service from Emanouela, who was an exceptional staff member."
• "Very warm and welcoming staff (Sumit)."

Cons:

• "Never ever going back there."
• "The staff were busy chatting with each other and there were lots of customer bringing back there food with complain. The staff didn't care."
• "At the end they charged us 10% service charge for really bad service... well I won't be going there again."
• "However the lack of customer service from the staff was awful."
• "When leaving I tried to approach Alliou who completely ignored me."
• "Customer service is non-existent."
• "Very very bad staff very unprofesniol rude attitude doesnt know how to deal with coustmer."

Food Quality

Pros:

• "Had the giant waffle with melted white chocolate and strawberries. Waffle tasted like it was 20 mins old."
• "Their crepes, waffles, milkshakes and gelato are all delicious."
• "The food looked gorgeous. It tasted better than it looked!"
• "Real Italian gelatos are available all year round here."
• "Creams offers a range of different desserts which are amazingly well prepared and served, from ice creams to waffles to crepes and milkshakes."
• "The ice cream is really very good."
• "The ice cream and milk shakes are very, very good indeed."

Cons:

• "The presentation of desserts was nothing like the lovely pictures I've seen."
• "The deserts were nothing more special than mediocre."
• "My sundae didn't look like the picture, chocolate cake wasn't very warm and the chocolate shavings were missing."
• "The crepe wasn't even cooked properly."
• "Got tiny balls of sorbet that were hollow inside. £9 for the order."
• "The ice cream tasted sour and so did the milkshake."
• "Both were stale. It was such a bad quality. Infact there was fungus on godiva cheesecake."

Cleanliness

Pros:

• "They adhered to the covid -19 guidlines quite well."
• "Apart from the service the place is clean and tidy and has a good selection of deserts and hot drinks."