Sweet Affairs Reviews Summary

Customer Service

Pros:

• "Customer Service is very friendly and professional and always helpful."
• "Staff was very friendly and helpful."
• "Staff is well organized and pleasant."
• "The staff were helpful."
• "Great customer service from the man who manages/runs the store."
• "The staff was excellent and very friendly."
• "Amazing customer service friendly staff :)"

Cons:

• "Staff were non existent where we were told to look for a table and then we had to get the menus ourselves."
• "Firstly the service was horrible, the guys did not even know what they were doing."
• "Unfriendly staff they dont talk to you in good manner."
• "No manager to watch them."
• "The lady at the cash counter was bit arrogant."
• "Staff was very inhospitable and unprofessional."
• "Their hospitality is not the best however one of the staff was very knowledgeable on the menu whilst one of them had no idea what was on the menu!"

Food Quality

Pros:

• "The cookie dough was good."
• "The food tasted amazing and the prices were way better than any other dessert places i’ve been to."
• "The freshly made cookie dough is to die for though!"
• "The ice cream is very delicious."
• "They served very tasty ice creams and waffles for kids of which was highest quality."
• "The cakes were lovely and home made."
• "The ice cream was was ok I had better the crape was Burnt."

Cons:

• "It's either someone cannot read or they just sent what they feel like."
• "I had ordered Kinder Bueno waffle for take away... When i reached home i was surprised to see a plain waffle instead of kinder bueno waffle."
• "All three of our waffles were rock hard."
• "The taste of the food is also not good and it’s higher price."
• "The service is really poor waffle wasn't even cooked."
• "Ice cream with it tasted like soap and the cookie dough was raw as anything."
• "The pistachio cake didn't really taste of pistachio."

Cleanliness & Hygiene

Pros:

• "It's clean, nice, I love the desserts."

Cons:

• "Nice variety of 100 dead flies across the walls and tables."
• "Hygiene and customer service zero... if I could take off the one star from the review I would."
• "First of all the menus are so dirty and sticky."
• "There is no star to be given, after visiting toilet area and store I felt like vomiting I just ran out never to return ever again."
• "Everything is very dirty, I found an insect in the drink."
• "Hygiene level is atrocious. The kids play area dirty as anything."
• "Overall hygiene was 0/10. Flies flying around."

Service Efficiency

Pros:

• "Would definitely book again."
• "Highly recommended!!!"
• "Very quick service & very friendly staff."
• "The service is quick and efficient."

Cons:

• "kids running around screaming jumping on the booths it is extremely chaotic."
• "While you watch 4 of the staff just walking around talking to each other."
• "Very bad service I ordered in deliveroo in the store they took like 2 hours and then I never got my order."
• "Service was very slow."
• "The service was a let down. They where not ready, didn't know what to do."
• "Poor service. Despite having 6 staff doing nothing they took 30 minutes to get my dessert ready."
• "Waiting time more then one hour Told 15min when they take money and order Over busy with Uber eat After that order comes incomplete."

Order Accuracy

Pros:

• "Came here last night with a group of friends, great service, amazing desserts and friendly staff."

Cons:

• "Ordered on Uber eats, wrong ice creams given, nuts added on top of waffles when I asked for crushed flakes."
• "3 times my daughter ordered from here via uber eats or just eats and every time they sent the wrong items."
• "Ordered 'exotic blast' (includes mango, pineapple and kiwi fresh fruits) from Sweet Affairs at around 11 pm from Uber Eats. Received a completely different order."
• "I ordered uber eats and they messed up the ice cream flavour."
• "Absolutely disappointed. Been waiting for my order for 2 hours. The waffles were burnt and hard as rock."
• "The girls who work there do not speak English and doesn’t understand anything that you say."
• "Walked in unimpressed having to ask someone to clean table before we sat down."