The Kissing Gate Reviews Summary

Service

Pros:

• "All staff were smiling, friendly, efficient and seemed to have a great camaraderie with each other."
• "The young lady who served us was very friendly and efficient."
• "Service was exceptional, Wiktoria was very polite and if I was at Liverpool airport again, I would definitely return to this bar."
• "Sarah was so lovely, great service and just very welcoming."
• "Had an exceptional experience today at kissing gate! Really happy with the service I received."
• "The service was fantastic, despite the busy crowds."
• "The drinks quickly served by a lovely waitress."

Cons:

• "Terrible service. Very long wait for a simple bacon and egg sandwich and a portion of toast."
• "We ordered on the app at 14.22, they promptly took payment of £15.88 for 2 drinks! At 15.00 we still hadn't received our drinks."
• "Rarely do I give bad reviews - however the staff here are absolutely terrible. Arrogant & obnoxious."
• "Awful!! Service was awful, 4 members of a staff loitering around the bar."
• "Waiting on staff really abrupt and rude."
• "Every single staff member looked so sad and miserable, the host greeted us with a huge sigh and not a smile in sight."
• "Waited 35 minutes for a food order I never received."

Cleanliness

Pros:

• "The table was clean, plates and bottles cleared away timely."
• "It made the atmosphere enjoyable while I waited."
• "In these times where you always think about being cautious around the spread of COVID, this place was by far the cleanest and most friendly place to enjoy the perfect breakfast before our flight."

Cons:

• "Absolutely zero cleaning, glasses, bottles and general waste scattered across the bar and restaurant area."
• "The bar itself was filthy, literally every visible surface dirty."
• "Tables aren’t cleaned, and glasses everywhere."
• "Multiple tables not cleaned, bar counter full of empty glasses."
• "Filthy tables."
• "Also, the bar is swarming with flies."
• "Staff were just standing around with not a care in the world."

Value

Pros:

• "Stopped off here before going back to Belfast to have some breakfast. The food was really nice and at a good price."
• "Morning...What a fantastic place...Friendly staff, competitive prices, lovely atmosphere."
• "I think it was value for money."

Cons:

• "This is not good value and was not sufficiently appetising to finish."
• "Very poor value even by airport standards."
• "Very overpriced for what is was and awful quality food, staff very overstretched."
• "£18 for the ultimate burger which arrived charcoaled yet Luke warm."
• "Paid £4 for a bowl of chips which we counted and only had 13 chips in the bowl."
• "Over £27 for a burger you could get at a dingy corner cafe Andy where in the city and a beer."
• "£30 for two breaks and a coffee and tea. Disgraceful for the very very poor quality!!"

Food Quality

Pros:

• "Food was great and I enjoyed my time in here would recommend and come again upon my next flight departure from Liverpool."
• "Food was delicious and would visit here again Definitely recommend."
• "All the food was tasty and filling."

Cons:

• "A bottle top was found in a cappuccino."
• "Probably one of the most disappointing burgers I’ve ever eaten and it cost £17.00."
• "Toast tasted of detergent, eggs weren't cooked."
• "Very poor experience. The prices are astronomical."
• "The fish was undercooked and although battered still had the skin on, which turned slimy in the cooking process."
• "The worst breakfast ever. My poached eggs were solid as a rock."
• "The burgers were burnt and the chips were so hard and over cooked."

Atmosphere

Pros:

• "Good buzz between flights."
• "The Staff Here At Kissing Gates In John Lennon Airport Liverpool Are Incredible."
• "Lovely boozer with an even better view (if you’re into aviation) the staff were fantastic."

Cons:

• "I never leave a negative review but this place is shocking."
• "20 years coming to this bar but never again."
• "Staff were sulky, sullen and disinterested."
• "Best location to spend your time before flight."
• "Staff were lovely which was the only upside! Genuinely the worst breakfast i’ve ever had."
• "Would be good to see someone going around cleaning tables."
• "Service absolutely horrendous."