Matou Pan Asian Restaurant Reviews Summary

Food Quality

Pros:

• "I highly recommend Matou to anyone looking for delicious, slightly-different-from-the-usual food."
• "Most had set menu A but felt there wasn't enough to share between us and could have done with more but tasted great."
• "Service was excellent, attentive but not fussy, and more importantly the food was fantastic."
• "Another great meal in this lovely pan Asian restaurant!"
• "Amazing place; I ordered the Asain ribs and they were to die for."
• "Everyone said the food was hot, tasty and went down a treat."
• "Food was fabulous, many dishes to choose from there was something for everyone including the fussiest of diners."

Cons:

• "The food is mediocre and the menus are ripped like a greasy spoon cafe."
• "The food was horrible. We was 6 people in total, and 3 of them vomit few hours later!!!"
• "The food did not meet my expectations. Some dishes were rather bland."
• "The food looks nice on the plate but once you actually eat it, it's not of good quality."
• "The actual place could be upgraded when it comes to furniture and ambiance, food is 2/10 clearly NOT fresh honestly such a shame overall!"
• "The food was cold and served on cold plates."
• "Our food came out cold and with a acrylic nail mixed into the Singapore vermicelli."

Service

Pros:

• "The service was wonderful. Staff were nice and really pleasant."
• "Service is great and all staff are very friendly and helpful."
• "The staff were absolutely brillant and created a very peaceful environment."
• "The staff were really friendly right from the start."
• "Customer service was great, would definitely go again when I visit."
• "Service was hands down excellent. Thoughtful, responsive, and aware."
• "The staff work so hard & are so attentive, consequently, the overall service & food was incredibly good."

Cons:

• "After waiting 30 mins for someone to serve us, a waiter came over and said we are not serving food anymore."
• "Left feeling as if we were nuisances and spoilt 30th birthday celebrations."
• "The coordination amongst the servers was so so poor, they kept on harassing us until 5:20pm to place an order for mains."
• "Very rude none welcoming!"
• "We booked a table for 14 people... they could wait to get rid of us."
• "The staff were lovely but they missed my order and I had to ask where my order was."
• "Service was quite slow considering it was a lunchtime and the wait staff were congregating talking around the bar."

Atmosphere & Location

Pros:

• "The restaurant views are of the River Mersey but the outside patio had absolutely brilliant views looking back towards the Liver Building and surrounding areas."
• "The restaurant has a fantastic view overseeing the Mersey river and the Liver building."
• "Had a lovely time, very breezy but great views of the boats."
• "On a sunny day I can't think of a better place to sit about and relax."
• "Beautiful outlook over the river whilst dining in and amazing architectural views from the outdoor seating area."
• "Lovely views over the Mersey and iconic Liverpool pier head, Liver Building and waterfront."
• "Great location with amazing views of the River Mersey and the three Graces!"

Cons:

• "The atmosphere was terrible and very uncomfortable which ended in people fighting."
• "It was so busy and so loud I couldn’t even hear myself or anyone talking to me so wouldn’t recommend if you want a date night or just to chill while having dinner."
• "Very noisy and rowdy, impossible to have a normal conversation."
• "The attitude of all staff and quality of food hygiene utterly ruined my wife’s birthday."
• "Experience was completely ruined by the customer service skills of some staff members."
• "Appalling service. Over an hour for a drink, asked 5 different waitresses and they weren’t interested."
• "Very noisy place, so forget about having a sweet romantic time with your other half!"

Value

Pros:

• "Food is very fairly prices but a lot of people think drinks are expensive."
• "Great atmosphere to celebrate special occasions such as graduation."
• "It's at the high end of Asian fusion. Not your typical quantity over quality, portions aren't huge but top quality and healthy."
• "Excellent food, Very good prices!"
• "Food was better than expected and the prices seem quite reasonable."
• "Reasonably priced by any city restaurant standards."
• "Food is well presented and tasty, we have been surprised by some of the dishes and the creativity from the cuisine team."

Cons:

• "Prices are high and you'd expect better."
• "Very overpriced, food was good but after spending almost £100 for a meal for 2 and still felt a bit hungry after."
• "The food was over priced but I guess you're paying for the stunning view and its romantic location."
• "The tables are ridiculously tiny there was 4 of us but the table was big enough for 2 people only!"
• "Food was nice but majorly overpriced for what you get."
• "The bar prices are a little on the steep side (too high in my opinion)."
• "Very small portion sizes... Most over priced meal I've ever paid for."