House of Zen Reviews Summary

Food Quality

Pros:

• "The food was delicious and came very quickly."
• "I thought Malaysian curry was lovely."
• "The food and drink was great."
• "The food was amazing and the staff really friendly and kind."
• "Food was really tasty."
• "We had a delicious meal for a good price."
• "Food quality and portions are excellent."

Cons:

• "Nothing tasted fresh."
• "Dishes are tiny portion with poor flavour and over priced."
• "Chicken was tough and dry (surmise re-heat), fried rice just average."
• "The main course my partner had (Thai green curry) was watery."
• "The crispy dumplings for example were mostly bland and dough with little vegetables."
• "The tonkatsu was embarrassing. Very small portion of pork, the rice was covered with chip shop curry sauce."
• "The chicken curry we ordered was so bad as in the amount if chicken added."

Service

Pros:

• "Good place to have a catch up with friends or family."
• "The service was excellent and the New Zealand Sauvignon Blanc was delicious."
• "The staff were welcoming and pleasant and service good."
• "Service is spot on, never wait long for food and the staff are really friendly and accommodating."
• "The staff are very caring and attentive."
• "Service outstanding and food amazing every time!"
• "The staff were so polite and helpful."

Cons:

• "There were many times throughout our meal we felt uncomfortable due to staff members being screamed at in front of us."
• "Manager with very little people skills."
• "The manager was unwilling to help!"
• "Food average but ruined with extremely poor service."
• "Waited 15 mins for a waitress to offer us a drink. In fact I had to shout her over."
• "Extremely poor service, lots of younger staff without training."
• "Staff were unattentive and unprofessional."

Ambiance and Location

Pros:

• "Very relaxed atmosphere and nice surroundings, relaxed with cocktails on the comfy sofas before meal."
• "Beautiful position being elevated above the wide sweep, of Seaburn’s sandy beach."
• "Lovely venue we had drinks before our 8pm booked table and we had lovey drinks in a nice booth."
• "The food and location are first class with lovely views of the beach."
• "Gorgeous seaviews, great bar area to sit and wait if they're really busy & have a pre dinner drink."
• "Views of the sea were just wonderful."
• "Amazing view of the sea from restaurant."

Cons:

• "The toilets were disgusting: the walls had dirty, dried splash marks around the loo and under the dryer etc."
• "Sat in front next to the door. Cold all night."
• "Shown to a table located close to other guests despite there being plenty of vacant tables."
• "Crammed in right next to lots of people when there were a lot of other empty tables."
• "Hygiene awful: sticky menus, the wall we were sitting next to, was marked and splashed with grease, food, etc. and partially, painted over."
• "Service with no smile! Literally welcome people. Food was poor. No atmosphere at all."
• "They clearly had better things to do such as staring out of the window at a wedding going on."

Value

Pros:

• "We went for the 2 course lunch special for £14.95pp."
• "Food and drink prices were very good."
• "Good value menus for lunch and early evening..."
• "We went for lunch and really enjoyed 2 dishes for £14.95 including starter and main."
• "Nice enjoyable food and friendly staff, got in no problems without a reservation."
• "Lovely food and atmosphere."
• "Large clean dining area.food fresh.hot and plentiful. Vary in degrees of spiciness and heat.good friendly service.reasonably priced."

Cons:

• "Sadly, will not return due to price."
• "The prices are clearly high purely for the location and not the quality of ingredients used."
• "Insanely overpriced at almost £80 for two people who only had mains!"
• "The most pricey Asian restaurant in the UK. Michelin price for regular tastes with small portion."
• "Food quantity was rather stingy - especially the shared starter for c.£14."
• "Extortionate prices for soft drinks £4.30 for a glass of orange n lemonade."
• "Portion sizes are tiny! £3.50 for a tiny amount of egg fried rice."