Felicity J. Lord Estate And Lettings Agents Shad Thames Reviews Summary

Agent Responsiveness and Helpfulness

Pros:

• "Simon at the Shad Thames office. Very knowledgeable, responsive and genuinely helpful in my search for a property."
• "Gemma went over and above to find a property that met our needs and was within our price range."
• "She also helped me with insurance and council tax registration, explained everything that’s there to know in detail."
• "I worked with Richard Williams and he has been great from the start to the end."
• "Inga has been especially great to work with, always really helpful whenever we've needed her as well as being incredibly efficient."
• "Gen-Lun was responsive, effective and went above and beyond to help us."
• "Gemma and team take ownership of the whole process from initially finding a property through to signing the documentation, regularly chasing the process up on our behalf and always keeping us updated."

Cons:

• "It's always bad to have an unresponsive landlord/property manager."
• "Communication was pretty terrible throughout the tenancy."
• "The only negative point is that I received little response from her colleagues when I phoned with a query when Gemma was away from work on leave."
• "Multiple follow ups required and no action from the team while contractors visit the place to look at the issue and not fix them."
• "FJ Lord ignored repeated requests for repairs with no care for the health of the tenants nor the condition of the property."
• "FJ Lord were absent from these negotiations in that they contributed nothing despite being copied onto all communications."
• "But with FJ Lord I considered calling in the coroner as there were often no signs of life at all!!!"

Professionalism and Efficiency

Pros:

• "I'm really happy with the service and professionalism they offer."
• "I would definitely recommend them to others."
• "Thanks also to Gavin for keeping buyer and seller sane whilst the paperwork was processed."
• "Putting in extra effort to ensure we could arrange viewings outside of our working hours that were convenient to us."
• "She arranged for an early viewing and hand held us through the entire process of renting the flat."
• "Would highly recommend, in fact there is nothing we could suggest for improvements - all round good honest service."
• "The service I received from staff at FJ Lord in Shad Thames has been fantastic."

Cons:

• "I judge FJ Lord to be incompetent, disorganised, lethargic, apathetic and can firmly say that I will never live in another property they manage."
• "Unfortunately since then it’s been nothing but a mess."
• "Please run away ! This is the right place if you want to loose your 2 months deposit."
• "Extremely poor customer service, also don't put things in the floor plan if they aren't there."
• "Avoid" (in reference to poor customer service).
• "No action from the team while contractors visit the place to look at the issue and not fix them."
• "Zero ability to give timely updates or timelines of when stuff might get fixed."

Customer Satisfaction and Recommendation

Pros:

• "I would highly recommend Inga and Felicity J Lord."
• "I would highly recommend FJL."
• "Highly recommend!"
• "Wouldn't hesitate to recommend using them."
• "Definitely recommend - really smooth process!"
• "I highly recommend Gemma!"
• "I recommend to everyone."

Cons:

• "Your great work is more evident as we are dealing with the new agent for our new home and they are below par." (implying dissatisfaction with another agency compared to FJL).
• "I have been waiting for mine for 2.5 months, and no reply, silence from these so called 5 stars agents."
• "We didn't actually end up buying a property through FJ Lord (structural issues meant we withdrew)."
• "No, just turns out they were just really bad at their jobs and the only time they'd return communications or initiate them was when money was involved."
• "Also, after some significant damage made it impossible to live in our flat FJ Lord came chasing us for rent even though we had agreed with the landlord directly (FJ Lord copied in every step of the way) that no rent would be payable!"
• "It has been almost 4 years we spent on the property managed by FJLord and now leaving."
• "While the lettings team is a big win, I am disappointed with the way the team handles maintenance."