Claregate Reviews Summary

Atmosphere and Decor

Pros:

• "Since the Marston's Claregate refurbished their pub to a Generous George it has turned this pub around, it's always packed because of its popular atmosphere and dining experience."
• "Big pub with lots of tables and space inside, a few outside seating."
• "Atmosphere is nothing special but not bad, about right for an easy drink or catch up with a mate."
• "Great atmosphere, great staff and very well kept beer."
• "Always loved the clargate, even when it was a bit run down but i have been for the first time since it has been 'done out' and wow! Decor is great and modern, and food is even better!"
• "The pub itself was clean and welcoming."
• "There was a good atmosphere in the pub, and staff were very attentive, we thoroughly enjoyed our night out."

Cons:

• "That big armchair out the front kinda put me off as I’m a bit small and wouldn’t have been comfortable sitting on a giant armchair."
• "The place definitely needed refurbishment as you would stick to the floor in the past."
• "The problem is it's now like a child's playground."
• "Great staff but the new pub is basically a noisy creche... Even the pool table is surrounded by screaming kids."
• "Okay, so it’s a bit of a pubby pub, noisy kids at times and football really loud."
• "No large comfortable areas available to encourage large groups to gather and communicate with one another. Venue no longer acts or appears as a pub."
• "The floor was covered in food debris and desperately needed to be swept."

Service

Pros:

• "Staff are helpful and friendly."
• "Bar lady was friendly and quick to ask what we would like."
• "The staff were very friendly, and more than helpful in all aspects of the day."
• "Customer service was excellent. Didn't wait long to get served."
• "Amazing staff who were very friendly."
• "Staff were fantastic, couldn’t do enough to make our experience a good one."
• "We received a really warm welcome at the bar and quick friendly service."

Cons:

• "Visited on a Friday evening, the barmaid was stern faced and quite unfriendly 'to us,' but not to others."
• "Disgusted that a totally blind customer of The Claregate, who was with her guide dog, was asked to move because a family nearby were eating."
• "I was very disappointed in the manager. He was very rude and had quite a stench on him which put me off my food."
• "The female staff member (pretty sure she runs the place) dumped the food on the table and just walked off."
• "Miserable barstaff who could do with a course in customer care from the waiting staff."
• "Absolutely appalling, I waited over 20minutes for a drink, there were only two people working the bar and they were really grafting."
• "Management needs a kick up the bum."

Food Quality

Pros:

• "The food is amazing, I've been there three times and each time I've had something different and not been disappointed."
• "The mixed grill was meaty with the steak cooked to perfection!"
• "Went last night for Festive Fayre - absolutely amazing food, cooked perfectly and served piping hot."
• "Food was amazing."
• "Food was excellent- Huevos Rancheros and the service was really efficient."
• "The food( three cowboy burgers one gammon and one hunter's chicken)was probably the best pub food we have had in many years."
• "Food was excellent."

Cons:

• "Pizzas are still served luke warm and the steak and ale pie was an insult to all carnivores..."
• "The gravey was congealed, meat dry and tasteless and the potatos were rock hard."
• "I had steak and ale pie and chips, i cut my pie in half to find a big piece of plastic rapping inside the pie."
• "Overcooked, bland and with a limp coleslaw."
• "The desserts... some of the desserts in the staff members words 'solidified' and were left over from Christmas…"
• "The coleslaw looked sorry for itself and tasted of literally nothing."
• "The burger was so dry and overcooked it had a hard crunchy shell."

Accessibility and Facilities

Pros:

• "Have used the function room on a few occasions for different meetings and training purposes."
• "A busy pub, with lots going on and sensible prices too."
• "The Claregate is a large and lively, but welcoming, locals pub."
• "We had food and being a Vegan this can be difficult but the items they can do veggie and vegan are labelled on the menu so it was easy to order."
• "A very clean and well decorated pub."
• "Nice pub clean tidy."
• "A pool table and WiFi are available for customers, and Sky Sports is shown on several, well-positioned TVs around the pub."

Cons:

• "Disabled parking is very poor. There are only two spaces."
• "In response to my review, you never contacted me back!"
• "Hygiene serving ice cream and using fingers hands to insert flakes no gloves."
• "Need more than 2 staff, to serve drinks and take food orders."
• "It's cheap and cheerful. At around £15 a meal. Which I think shows the quality and taste of the food."
• "I child had sicked on the floor, I was surprise to see a staff member attended and clean this up with no protective clothing."
• "There are a few negatives, one of the steps to the garden is hidden with no signage, I witnessed a few people being caught out spilling their drink and nearly falling over."

Value for Money

Pros:

• "Good value for money."
• "Great pub. Good food, good atmosphere and good prices."
• "A busy pub, with lots going on and sensible prices too."
• "Good prices with a few special offers."
• "The service is great, they look happy to be there, service with a smile and the prices are very reasonable."
• "The prices are very reasonable."
• "Great pub. Good food, good atmosphere and good prices."

Cons:

• "Expensive drinks."
• "The price of drinks is a lot higher than all the pubs in the same area."
• "Drinks are overpriced too, City Centre prices with no smile...."
• "Totally shocked ordered a Hunters meal and coffee... I paid around £7 for the meal I WILL NEVER EVER GO TO THIS RIP OFF PLACE AGAIN BE WARNED."
• "Pubs ok beer choices are limited quite expensive prices for what they are food ok last time we ate here there was a wait time of 1 hour."
• "The pizza was also underwhelming as it was small and lacked the toppings which were advertised on the menu."
• "The nachos were basic, served with fake long life sour cream and guacamole."