MyAlloys Reviews Summary

Customer Service

Pros:

• "The customer service was beyond exceptional (Amber), service with a smile!"
• "Amy, and Al had excellent customer service and always kept me up to date with the process of the wheels."
• "Very professional & friendly service ... a refreshing change in this world ... shout to lady called Claire on front desk, very pleasant, knowledgeable & 1st rate customer skills."
• "Riley was extremely courteous and helpful."
• "Amie and Clare on reception are super nice and professional and really know their stuff."
• "Dan and Clare on the front desk have exemplary customer service skills, and all the staff I had contact with were very pleasant and professional."
• "Brilliant place, communications were great (Amber), really accommodating and I'd recommend them to anyone."

Cons:

• "Thought this was a good company with good standards but very very disappointing. Wont be using this place again."
• "Awful. Worst customer service I've encountered in a long time."
• "I was told my alloy would be ready by Wednesday but by Thursday, had no contact."
• "Avoid this company at all cost !! ... Every time the alloys went back the small little receptionist tried to tell me that I damaged the alloys against a curb."
• "I asked the company what they can do about this and said the diamond cut has no warranty and all they can do is charge me to powder coat in one colour. (Was not told there was no warranty on the wheels)."
• "The only fault that I would have with MyAlloys is, they charged me £15.62 for storing the car as it took 3 days, but they didn’t mention the charge when I went round for a quote."
• "One slight criticism was whoever disconnected my dashcam should really have reconnected it after the work."

Quality of Work

Pros:

• "The finish is just so good, absolutely perfect job."
• "Was repaired to as good as factory, you'd never know that repair had been done."
• "All four wheels look great."
• "The result of the refurbished alloys are of a very high standard indeed."
• "The quality of MyAlloys workmanship is exceptional."
• "Land Rover Defender 50th Anniversary wheels refurbished to an absolutely fantastic condition. Better than new."
• "The Shadow Chrome finish I selected for my 5 series BMW is nothing short of amazing. The quality of work is outstanding."

Cons:

• "But not even after a year they were referbed, the lacquer started peeling."
• "After how good a job they did on the actual refurbishment I am torn on recommending this place, it’s a shame."
• "Avoid this company at all cost !! ... they had to redo the work 5 times and on the sixth time I gave up!"
• "Things that would have driven it to five stars would have been thoroughly cleaning off the lubricant and rubber from the alloy before returning it."
• "No admittance to possible damage from them happened during the Friday."
• "They checked my wheels and found 3 were slightly buckled, repaired within days and now good as new, no alloy marks, absolutely perfect, wheels and car run smoothly now."
• "The only fault that I would have with MyAlloys is, they charged me £15.62 for storing the car as it took 3 days, but they didn’t mention the charge when I went round for a quote."

Value and Efficiency

Pros:

• "Had a problem with a alloy wheel and they sorted it for me great value and a good job 👍 very happy with the service a BIG well done to the team."
• "Not expensive."
• "They said a new part was recommended but to try it out. And in fairness whatever fix they did has worked since."
• "Great quality workmanship, fast turn around and very professional service."
• "The car was ready ahead of schedule."
• "Wheel repair took shorter than I expected and was actually cheaper then predicted even with that extra bit."
• "Professional and great value for money."

Cons:

• "And now I have had to fork out an additional £126 for a new tyre from damaged not caused my myself."
• "Not exactly cheap but these guys did a great job refurbing all 5 alloys on my Passat, they were like new."
• "I have to say the wheels that they refurbishment was very good, but I would say that beware of an additional cost that they did not mention to me when I had a quote."
• "I asked the company what they can do about this and said the diamond cut has no warranty and all they can do is charge me to powder coat in one colour. (Was not told there was no warranty on the wheels)."
• "The only fault that I would have with MyAlloys is, they charged me £15.62 for storing the car as it took 3 days, but they didn’t mention the charge when I went round for a quote."

Additional Services

Pros:

• "They mentioned at collection that they now also supply and/or fit new tyres via Black Circles which is a service I will definitely use."
• "I'm thrilled they now do new tyres too. Finally a company that can fit performance tyres without damaging the wheels!!!!"
• "They even put some kids YouTube on the TV in the reception for the few minutes it took refit the wheel in collection."
• "They even swapped tyres around to compliment the works carried out."
• "Really friendly service, I had a mobile tyre fitting service visit me on a Saturday morning and they discovered a crack in the wheel rim. So was left with a car fitted with a spare saver wheel, MyAlloy were able to repair the wheel that morning and fitted the tyre for me."
• "Had my split rim faces refurbished and all i can say is wow! They look amazing and the service is 10/10 always going the extra mile."
• "Recently had my alloys diamond turned and powder coated with MyAlloys, it was something different from the usual colours they would normally do and WOW they are amazing!!!"