Damira South Ham Dental Practice Reviews Summary

Customer Service

Pros:

• "Upon my arrival, the Reception staff were kind and helpful and guided me through the process of registering with this practice."
• "I am very happy to recommend the lovely receptionist that I spoke to regarding an emergency appointment that I needed to make."
• "Registered my Daughter today - called up, same day appointment, filled in forms online and was seen on time by a lovely dentist."
• "Left a message, they phoned back the same day and gave me an appointment that suited me the next day."
• "The team that looked after me, front of house to Dentist were super professional."
• "Special mention should go to the two young women working reception; both went above and beyond this morning."
• "The receptionist was so very kind and helpful and apologised that there were no appointments available for that day."

Cons:

• "I was therefore shocked when I called in today and asked to see the manager to complain about yesterday when I was told that I owed 62.10."
• "They need better training on customer services."
• "Awful awful service. Calling for 30 mins no answer."
• "Really poor at communicating and waiting is ridiculous."
• "The women behind the desk more interested in chatting then actually keeping patients informed."
• "But at the reception, as usual, not nice ladies who work there for punishment."
• "Rude front desk and worst service by them."

Appointment Timeliness

Pros:

• "Registered my Daughter today - called up, same day appointment, filled in forms online and was seen on time by a lovely dentist."
• "The appointment started on time and dentist was very kind and compassionate."
• "I had my 6 monthly routine checkup with Minty. My appointment was on time and the reception staff were professional."
• "Considering this day and age, to go into your appointment on time is a credit to the staff who work very hard to keep us disgruntled patients happy."
• "Still thankful I am in a NHS dentist for costs. I booked a check-up and hygienist visit for one after the other and appointments ran on time and both were expertly conducted."
• "Very relieved to be offered an appointment the same afternoon."
• "Absolutely fantastic service here. My appointment was half hour late but an apology was given and I understand how busy you must get."

Cons:

• "Booked in for a 12:00 & 12:10 appointment for 2 children under 7 only to be made to wait over half an hour before I then asked how long."
• "Although the Damira are normally really good, I had to wait for nearly an hour for my appointment this morning."
• "Never had issues before but didn’t get seen today until nearly a hour after appointment time."
• "The dentist was running behind on appointments as well few people was waiting 50 mins after their appointment was booked in for."
• "They just wasted my whole morning. They should have informed me earlier."
• "Went in 15 minutes late from my scheduled appointment time. Had a checkup, was in the room possibly 5 minutes £25 for the privilege."
• "I was left waiting for 40 minutes beyond my 0900 hours appointment time."

Dental Care Quality

Pros:

• "As an extremely nervous patient who needs a lot of work, I couldn't have asked for better."
• "Medical staff were extremely competent. Even the anesthetic injection was pain-free!"
• "The dentist and her assistant were just fantastic."
• "The whole process was smooth and I felt very safe in the care of her hands."
• "The dentist was fantastic! really kind and welcoming to my children, explained procedures brilliantly and made it fun."
• "The dentists very good at explaining the best treatment needed."
• "The dentist explained I didn't need a root canal but showed me x-rays and went into detail about the procedure required."

Cons:

• "Damira do not appear to have any consequences for letting down their patients so are very blasé about being on time or last minute appointment changes."
• "The receptionists were reasonably polite. The dentist I saw was rude and unpleasant."
• "The tooth was easily removed but the root on the broken side remained embedded in the bone and despite much effort with different tools could not be removed."
• "Unfortunately I didn't have a very good experience with Damira dentist, the first time I went, everything went well, they removed my son's baby tooth, but the second time I went, they didn't want to remove my son's tooth."
• "They caused me more pain and didn't even help me they ignored my request about taking my back tooth out."
• "Was disappointed that my son waited an hour to been seen, and was only in there for two minutes."
• "Worst experience I have ever had at the Dentist."