Hampshire Court Hotel & Spa Reviews Summary

Staff and Service

Pros:

• "The reception staff, waitresses and spa staff were all extremely friendly and courteous."
• "The ladies in the creche were very friendly and I felt very comfortable leaving my baby with them for the hour."
• "The staff are really welcoming, friendly and attentive and I can't fault them at all."
• "Katarina gave me fantastic custom service. Nothing was too much for her and she was attentive."
• "The hotel staff were welcoming and happy to help."
• "The staff seemed very laid back and relaxed about everything."
• "receptionist very polite and checking in was easy"

Cons:

• "Staff don't really care, won't move you unless you pay for an upgrade."
• "Problems with shortage of staff led to long wait for food at dinner."
• "Staff often get overwhelmed when the hotel is busy and not able to think for themselves."
• "Staff seemed more interested in their phones."
• "staff very inexperienced, no knowledge of hotel, just kept apologising"
• "Staff tend to be hard to find, you might be waiting a while to get served."
• "The staff looked as if they were new to job and seemed rather unfriendly."

Rooms and Cleanliness

Pros:

• "The room was adequate and clean."
• "Room clean and comfy bed."
• "Rooms spacious and clean."
• "The rooms a pleasure comfortable bed well stocked bar and a lovely room over all."
• "Room was clean and spacious for three of us to share, beds in order too."
• "Room was clean and well presented."
• "The bed and blackout curtains were THE BEST, I had the best night's sleep in ages!"

Cons:

• "The place is tired - cracked basins in the public toilets with taps that are no longer cleanable, the wood on the balcony of our room so warped and rotted."
• "His room had ominous stains on the bed sheets."
• "The steam room needed a clean with hairs on the wall, treatment room was equally unclean"
• "Unfortunately the pool area let's this place down, there was an odd smell and it didn't seem clean."
• "The walkways looked like war torn Beirut, littered continually with bedding, crockery and cutlery, my cleaned room contained a previous occupiers underpants."
• "Room was ok though cobwebs hanging from the lights and a dirty bathrobe."
• "one of the rooms turned out to be a bit neglected"

Food and Dining

Pros:

• "Food has been enticing and customer service is amazing."
• "The food was lovely."
• "Food was wonderful."
• "Food was delicious."
• "Dinner was lovely, really good service."
• "Food was good quality."
• "Breakfast was very good and fresh."

Cons:

• "Restaurant food was not good at all."
• "When we dined the food was luke warm at best."
• "The food was similar to aeroplane food."
• "The food was only just ok, fish and halloumi burnt."
• "Food was dire don’t bother there are massively better places nearby."
• "Restaurant food was bland & boring."
• "The food itself was quite possibly the most mediocre, flavourless meal I have ever had."

Facilities and Amenities

Pros:

• "Hampshire Court Hotel offers an array of state-of-the-art facilities to ensure a memorable stay."
• "The gym was very large and well equipped and pool and sauna was good to use too."
• "The gym was hardly used, so had a lot of the space to myself."
• "We were impressed with the gym and the variety of fitness classes."
• "The pools are lovely with the children's pool being nice and warm."
• "The facilities in the gym are fantastic."
• "Spa&Leisure it’s a gem beautiful swimming pools, tennis courts, gym… 10/10"

Cons:

• "The pool was small and very old and not in good condition at all."
• "The pool is a little tired now."
• "The pool edge (outside and the bottom of the pool) were terribly filthy, the pool looks like it had a layer of scum on top."
• "The sauna and steam room are tiny and there are limited areas to sit comfortably and relax."
• "The pool and changing rooms are in a bad way."
• "The changing rooms and showers were dirty and needed attention on the walls with paint work chipping and rust."
• "The pool is vile. It’s unclean and there were builders everywhere"