John Charcol Reviews Summary

Customer Service

Pros:

• "Absolutely amazing from start to finish."
• "I can’t say how helpful John Charcoal was in supporting us as an expat and UK resident to acquire a mortgage."
• "John Charcol team is fantastic, they are very reliable, diligent."
• "Amazing from start to finish. As first time buyers, John Charcol made everything so easy for us."
• "Brian Simpson, Lauren Welch and the whole team at John Charcol made the whole process enjoyable."
• "Our mortgage broker was Kevin, who was exceptionally knowledgeable and professional throughout the entire process."
• "Thank you Daniel & Iain for helping us secure our mortgage! Buying a house is a very stressful process."
• "John Charcol have been nothing but superb through our transition into a new home."

Cons:

• "Very very disappointed I had fews selling and buying before but this is first time with John Charcol and leave me frustrating and helpless."
• "Hard to get through to your allocated advisor."
• "The WORST Service I have ever experienced. DO NOT RECOMMEND. Extremely unorganized, constantly being passed from one person to the next with no information being passed along."
• "I requested a call to discuss mortgage, 1st call didn't happen so I contacted them directly. Was given a lame excuse as to why I wasn't called."

Mortgage Process

Pros:

• "Kevin was amazing from our first conversation and the continued support throughout our journey to buying a house."
• "Once we had begun the process of buying the house Jenny was fantastic at keeping us informed and ensuring all our documents from both countries were correct."
• "At the beginning of the process, Gordon gave us clear advice on the options we had and what each of them entail."
• "Our requirements were far from straightforward and complicated by our age and the upheaval in the mortgage market."
• "A great service that I would highly recommend to others."
• "Very impressed with first time using John Charcol."
• "I have had second to none service from John Charcoal with two successful remortgages of student let properties."
• "Jonathan managed to arrange for me an excellent mortgage product in a very volatile time of interest rates increases, at a very short notice."

Cons:

• "I have received a really poor service from another broker, when a friend referred me to John Charcol."
• "Our mortgage was quoted through Lucy Banks and Iain Rossi took over after the application process. We had some challenges with our mortgage lender."
• "A fantastic service, with some really kind and talented individuals. Dan Watkins gave me the confidence to apply for my first mortgage, despite a complicated financial situation."
• "I had a slightly complex situation of having to replace an interest only mortgage which was expiring with a capital and interest mortgage."