Threshold Mortgage Advice Reviews Summary

Mortgage Advisory Service

Pros:

• "Symon was our mortgage advisor. He is clearly very good and experienced in his job."
• "Craig explained all the daunting stuff in a way which made perfect sense."
• "Kevin was our mortgage advisor who really made the whole process smooth and easy to understand as first-time buyers."
• "Our mortgage advisor Sam Mooney made the whole process stress-free and easy to understand."
• "Andrew Mould was our mortgage advisor... He helped us get the best deal on a mortgage and insurance for our new home."

Cons:

• "We specifically asked to pay off the product fee... It took 2 weeks to open a tax return and realize that I didn't declare enough and then said: we are still waiting for your Mrs payslips as requested."
• "We were recommended to use Threshold by our new build developer... Many thanks to Dev, Dee and Jav for arranging our mortgage and home insurance. They understood that we had a very short deadline to exchange - 28 workings days and worked very quickly to get everything completed on time."

Customer Service

Pros:

• "The speed at which they executed the process was truly impressive. They maintained open communication lines with me from the very beginning to completion."
• "Our broker Matt Kirby helped explain everything to us. We also had regular updates from our case handler Daniella Stoner."
• "From start to finish I found Threshold to be very attentive and professional."
• "Excellent mortgage advice! Special thanks to Joanne Easter and Susan Prince both of you were fantastic and kept me updated about everything that I needed to know."

Cons:

• "We approached Threshold by our local Taylor Wimpy developer to see if we could qualify for a mortgage on a 2 bed. After going through everything with them they basically said that we wouldn’t be able to get a 2 bed house due to a bad credit problem."

Communication

Pros:

• "They kept me well informed throughout the entire process and was always available to deal with my queries."
• "A great experience from start to finish. Our mortgage adviser Sam Mooney... explained everything clearly and with excellent guidance."
• "I had a fantastic experience working with Threshold Mortgages while purchasing my first house."

Cons:

• "We were recommended to use Threshold by our new build developer. Many thanks to Dev, Dee and Jav for arranging our mortgage and home insurance."

Professionalism

Pros:

• "I found Threshold to be first class from my additional conversation with an advisor to completion of our mortgage and moving into our new home."
• "Threshold Mortgages handled the purchase of my property, they were very instrumental in making a complex and time-consuming process very pain-free."
• "Our mortgage advisor Jenna Kirby was absolutely amazing, everything went through so quickly and we were able to secure an excellent rate considering the current economy!"

Cons:

• "We approached Threshold by our local Taylor Wimpy developer to see if we could qualify for a mortgage on a 2 bed. After going through everything with them they basically said that we wouldn’t be able to get a 2 bed house due to a bad credit problem."

Efficiency

Pros:

• "Everything was done via phone calls and emails so you don’t have to go to their office at all which saves time and money."
• "Threshold were extremely competent and efficient in dealing with my mortgage and help to buy equity loan applications."
• "I was able to get a very competitive offer from a well-known mortgage provider... Threshold are able to get mortgage offers that aren’t accessible or marketed to the general public."

Cons:

• "We used them to get a mortgage for our new build house in Uxbridge. Very helpful throughout the process, easy to communicate with them."