Bella Italia - Southampton Hanover Reviews Summary

Food Quality

Pros:

• "Both the recipes were very delicious."
• "Food was delicious."
• "The food was great, but the people made it even better."
• "The food was pretty good. We ordered pasta and risotto."
• "Food was yummy."
• "You've got to try the butternut squash lasagne it's amazing."
• "Food was absolutely delicious."

Cons:

• "The food was ok a little cold as it took a while to get to the table."
• "The portion size for the price is ridiculous."
• "The food was ok but expensive considering how cheap pasta is and there wasn't a lot of chicken in my meal."
• "The carbonara was dry, the childrens chicken skewers were pathetic."
• "The carbonara pasta we had was bland and had no taste of cheese."
• "The food was quite bland and not well portioned, I would compare this to the pub grub of Italian cuisine."
• "The pizza was small and the crust was extremely thin."

Service

Pros:

• "Thanks so much to Julie (manager?) and Lucy for making our night so much fun!"
• "Both were very pleasant dispute being under pressure."
• "Service was outstanding from start to finish."
• "The Lady in charge was courteous and helpful, as was the waitress."
• "The manager Sima is very polite and professional at her work."
• "The staff was very nice and friendly."
• "Service is excellent the staff welcome you with a smile."

Cons:

• "Went there last week, service was terrible, waited 20 minutes for a drink and they messed the order up."
• "Our waitress was unhelpful when I had a question and walked away before I had finished speaking."
• "Such slow service, 2 people on floor."
• "We then had our plates taken by a rude waitress who aggressively took them."
• "Took 40+minutes just for our drinks to come out!"
• "So over priced and terrible service."
• "Service was very slow."

Atmosphere

Pros:

• "The setting and atmosphere was relaxing."
• "It was very peaceful and nice environment to be in."
• "Very nice service, atmosphere and very well handled covid restrictions."
• "Lovely atmosphere and very friendly and helpful staff."
• "This restaurant has a lovely ambiance and the staff are very friendly."
• "The venue itself is cosy, beautifully decorated for Christmas and relaxed."
• "A vary clean nice rustic restaurant and would definitely recommend bella Italia."

Cons:

• "Everything seemed very slow and the atmosphere was poor as the restaurant was practically empty."
• "The whole service was terrible not to mention how disgusting the toilets were."
• "We felt our space was invaded and spoilt our dinning experience."
• "The music was quite depressing and it felt like we were on board a sinking ship."
• "The atmosphere is quite basic, which might be great for some people, but didn't impress me much."
• "Not much vibe as too quiet, almost fast food like but with a slower service."
• "We moved ourselves when two members of staff crowded round the station as if we didn't exist."

Value

Pros:

• "The portions were generous, the bill was reasonable for Southampton."
• "And there's always deals, making it good value."
• "Good prices and worth downloading the app to get huge discounts 40% off main meals."
• "Brilliant value, we used the Groupon offer of 3 course meal for 2 for £22.99."
• "For two courses and a drink, the bill was only £15 per person so the price was very reasonable."
• "Prices are good value for money as food is fresh and portions are generous."
• "Used our taste card so made it an even better deal on our meal."

Cons:

• "Not value for money."
• "So over priced and terrible service."
• "Overall portions didn’t offer good value for money."
• "Overpriced food for the quality you're getting."
• "Horrendous rip off."
• "The food service was very slow we waited an hour and when it arrived it was cold."
• "The chicken cacciatore was cold and congealed and mean."

Management

Pros:

• "The manager noticed we were missing the fries and came over, and I mentioned that everything was extremely slow and I wasn’t happy with the food."
• "The lovely manageress has made this restaurant a perfect place to dine, she is friendly, welcoming and goes above and beyond."
• "A big thank you to the manager and staff for being so wonderful!"
• "To be fair to the manager he dealt with this well."
• "The manager and the chef were amazing."
• "Perfect service by manager Simma."
• "Our waitress was Viktoria and manager Sima whose have taken really nice Care About us."

Cons:

• "When my partner and I arrived, the manager explicitly stated they weren't accepting gift cards or vouchers that day."
• "The managers excuse was 'he's new."
• "We booked as a group of 5 family members intending to use Tesco Clubcard vouchers but were told these were no longer accepted on Xmas Eve."
• "Unfortunately kitchen fell behind due to take away orders taking presedence over seated customers."
• "We were walked past whilst waiting to be seated on several occasions by various staff members without any acknowledgement."
• "Had a meal here tonight. The whole experience was a nightmare staff are absolutely terrible at there jobs had to wait 20/25minutes after ordering drinks every time not just once ! Waited over an hour for mains which come out cold."
• "Will not be going there again."