Morrisons Reviews Summary

Cleanliness

Pros:

• "Seems like they've upped their game and now have a well stocked selection of quality goods."
• "Very clean toilets, pharmacy & cafe available."
• "Lovely refurb, nice layout and clean."
• "The shop is very clean."
• "A very spacious clean store with a good variety of products at a reasonable price."
• "Really like this store, fresh produce always good."
• "The store was very clean and well laid out."

Cons:

• "Visited the cafe today, and the only way to describe it is filthy."
• "All tables were filthy."
• "The shelfing where the fresh cakes are was dirty and practically empty."
• "Very messy isles had boxes all over the place."
• "Cramped and utterly depressing store."
• "The toilets were absolutely disgusting."
• "Beware of visit the restrooms.. dirty, smelly and dated."

Customer Service

Pros:

• "As usual the staff were excellent. Smiley and helpful."
• "Staff are amazingly helpful. Fantastic display and produce on the fresh meat and fish counter."
• "Always a good shopping experience, plenty of choice, good quality, friendly, helpful staff. Always go that extra mile to help."
• "The lady that served myself on the checkout was lovely and friendly."
• "Made an enquiry at the bakery in Letchworth Morrisons, bakery manager, Jon, was very helpful."
• "Staff are always so friendly especially Carol who usually works on isle 6 and Keith who works on the deli counter."
• "The staff are friendly and helpful."

Cons:

• "The lady on the self service was not at all helpful as I had some bakery items that did not scan."
• "Staff on meat counter did not want to serve customers."
• "Managers don't seem to care about customers."
• "Waited 15 mins at customer service to exchange an item. Asked 3 times, plenty of staff walked past. No one arrived to serve."
• "Staff are not trained in customer services nor are any of their management are trained in customer services."
• "A certain young lady who works there... is rude and discourteous to customers."
• "The employees are more focused on having a chat and themselves rather than their customers."

Product Availability and Pricing

Pros:

• "Morrisons baked goods are normally better than Sainsbury's or Tesco."
• "They also seemed to have a wide range of choice unlike most where you have to settle for what they have decided your going to have."
• "I would recommend morisons as it had a variety of great products to choose from."
• "Prices are very reasonable."
• "I'm here for the dairy free ice cream that I can't get anywhere else in the town."
• "Fresh fish fresh mussel, fresh scallops, value for money."
• "Morrisons is good for freshly baked 🍞 bread."

Cons:

• "This store get worse every time I go in !!! Looks like a jumble sale... empty boxes on shelves on floor... low or no stock of items I went in for."
• "The fresh vegetables & fruits shelves are not full all the time."
• "This store is a joke of a supermarket where is the stock checking and rotation and why are the shelves being cleaned."
• "Shelves full of empty boxes not cleared away or restocked."
• "Some items are well overpriced I would sooner drive to save money."
• "Hardly much variety of products on the shelves, prices increased yet again."
• "The quality of the fresh fruit & vegetables has deteriorated badly."