Ace Domestics Reviews Summary

Customer Service

Pros:

• "Prompt and courteous service."
• "Phenomenal professional service both on the phone and in person. Also super amazing value for money."
• "He was polite, knowledgeable and responsive and also came with all the parts needed."
• "Outstanding service. Diagnosed faulty parts to our broken oven over the telephone on the Monday. Arrived Friday evening and fitted them in under 1.5 hrs to restore a serviceable main oven."
• "Ace Domestics were exceptional with their customer service! Extremely fast delivery and reasonable prices for all electrical appliances."
• "Very respectful of my home and face masks were worn."
• "The team at Ace Domestics provided a fast and valuable oven repair for me at short notice."

Cons:

• "Called in on 22nd December due to our washer/ dryer wasn't working and left a message.. Received a response within an hour."

Efficiency

Pros:

• "I bought the washing machine at 3pm and all installed by 6pm."
• "Freezer replaced in three hours, old one gone and good advice on why we should not repair the old one."
• "Called and spoke to Les just after lunch today and by 5.40pm he was knocking on my door and installed my new machine."
• "Job done within 30 minutes of arriving."
• "He took the time to rectify it at no additional cost to the quoted figure despite the extra time required."
• "Saved our Christmas lunch!"
• "Oven was replaced the next day."

Cons:

• "Les found first check, seen it before, says Les."

Professionalism

Pros:

• "Their professionalism, transparency, and commitment to customer satisfaction make them a top choice."
• "Very quick, clean."
• "He was quick and efficient as well as being honest and even gave me time to clean a usually unreachable part of my cooker while he had it apart."
• "Always very helpful, knowledgable, cost effective and friendly."
• "Very professional, friendly and knowledgeable."
• "Highly professional and at a very good price."
• "Very professional and helpful."

Cons:

• "Les is an absolute gent and goes the extra distance without expectation."

Value for Money

Pros:

• "Saved me a chunk of money."
• "Super impressed with the service, professionalism, expertise and price."
• "Very fair and much appreciated."
• "The new machine was a very fair price, and we didn't have to pay an installation, or a removal fee either."
• "I felt that I was not overcharged as given a reasonable price."
• "a great service and good price."
• "Also a fantastic place to buy appliances... it was also a really good price."

Cons:

• "Fantastic service. There is a standard call out fee and the repairs cost very little above this for simple things."

Responsiveness

Pros:

• "Within 30 mins Les from Ace was actually talking me through a potential fix over the phone."
• "Very quick response, affordable, professional, friendly and honest."
• "Arrived within 2 hours of me calling for a non-urgent leaking washing machine: extremely knowledgeable, efficient and friendly."
• "Arrived within an hour of calling."
• "Called first thing this morning, and by 6pm (& after 30mins) I have a working washing machine again!"
• "They came round very quickly after being notified by my landlord."
• "Superb & prompt service from Les at Ace Domestics. Spoke to him at 10:00 describing the symptoms of my broken oven, by 12:00 he was at the door with spare part in hand."

Cons:

• "Came say day, was here less than 10 minutes."

Reliability

Pros:

• "Would recommend."
• "Would highly recommend."
• "Excellent customer service. Would highly recommend this company and would buy from them again. BTW the cooker works great too lol."
• "Brilliant, would highly recommend and will definitely use them again and again! :-)"
• "Knowledgeable, professional and tidy. Would absolutely recommend."
• "I highly recommend these guys very helpful an polite."
• "I would highly recommend this company."

Cons:

• "Would recomend them any body needing a cooker fixed or washing machine."

Expertise

Pros:

• "Very quick, professional and very knowledgeable; will definitely use again."
• "An excellent service from a thorough professional. Could not have been more helpful with clear and sensible advice on washing machine repair."
• "Straight away Les knew what the problem with the dishwasher was and fixed it very quickly."
• "Honest advice, excellent speedy service, professional, and knowledgeable."
• "Fantastic service - not only was the required repair completed, but he also identified that the oven had not been installed by the developer to the highest safety standards."
• "Les provided a fast response to my enquiry for my oven problem. Diagnosed the issue over the phone and provided prompt part replacement."
• "I was extremely impressed by this gent who clearly knows these products throughout."

Cons:

• "Les, you are a diamond! Christmas Eve and our oven breaks down, and our expectation is that it will be after the New Year before we will be able to find someone to look at it."