McDonald's Andover- West Portway Industrial Estate. Reviews Summary

Service Speed

Pros:

• "The drive through for this McDonald's on Portway is much much quicker and better than the McDonald's in town."
• "Always served as fast as possible and with a smile on the face, way better than the other McDonald's in Andover."
• "Fast and efficient service from the drive through, friendly staff."
• "generally speedy staff on drive thru."
• "The service was brilliant - table service was extremely well mannered and efficient."
• "We ordered via the app and the food arrived quickly."

Cons:

• "You take a risk using the drive thru. Feels like 25% of the time something is missing."
• "Very slow service, one guy preparing the food in slow motion."
• "An extremely slow service everytime you go through the drive through."
• "Service took a while."
• "Terrible customer service. 3 am only one car in front of me. Waited 5 min to place my order."
• "Waiting over 30min for fast food. Nothing fast about this experience."
• "Made to wait at the drive thru for 20 minutes after ordering."

Cleanliness

Pros:

• "clean restaurant with plenty of space upstairs for seating."
• "Our experience today was the best that I've had so far in a UK McDonald's! Clean, fast service, super friendly and helpful employees."
• "Staying in the premier Inn next to this McDonald's... found it very clean. Staff cleaning tables and floor constantly."
• "Best place to take children for a treat clean, very big & spacious environment."
• "The food was cooked well and it was tasty the toilets are clean and we didn't wait long for our table service."
• "Only just opened up for the day, so there no food on the floor and clean toilets on this visit."

Cons:

• "The toilets weren't the cleanest, with one of them not flushing at all."
• "Food as expected so no surprises there. However upstairs, where we ate, was filthy."
• "inside store is always dirty and underkept, tables always covered in rubbish and used trays."
• "The restaurant was very dirty though and can’t understand why a couple of staff were loitering around the customer side of the counter doing nothing."
• "Dirty floors, unwashed and ungloved hands touching food."
• "To top it off, not a clean table in sight."
• "No cleaning took place while we were there after diners finished their meal and left the table."

Staff and Customer Service

Pros:

• "Matthew who works in a customer facing on the floor role was so incredibly kind and accommodating."
• "Great service and friendly staff."
• "The ladies on the drive thru are relaxed and know how to have a joke whilst also doing their job."
• "Really lovely staff member, above and beyond to be kind to the children and make the waiting time as stress free as possible."
• "A decent golden arches! There was a chap called Adam who served me at 7am today, Good customer service."
• "Staff were very friendly and helpful, food and drink was the usual standard."
• "Thank you James for all you did for us."

Cons:

• "Absolutely disgusted with the service of the staff and in particular the shift manager Ross."
• "Do you think we could have the ppl who work there actually smile or say plz and thank you, so rude."
• "The staff were unbelievably rude..worst McDonald's we have been to."
• "Says it’s 24 hours, drive through was shut, fair enough, so I go to walk in, doors locked. Employees sitting inside playing on their phones, can obviously see me but do bigger all."
• "Terrible customer service. Made a large order this morning, at the collection window the staff moaned about the order constantly."
• "The staff seemed lazy and miserable, and preferred standing around talking as opposed to doing any sort of work."
• "Most dissapointed and very unhelpful staff on shift."