Reeds Rains Estate Agents Morley Reviews Summary

Professionalism and Efficiency

Pros:

• "Scott Yule is very professional, keeps me up to date at each stage of the process."
• "From offer to completion Reeds Rains was very encouraging and would immediately chase up any enquiries and follow up, more often than not, the same day."
• "Scott is very knowledgeable and provided me with the best rates available and allowed me to raise some capital."
• "Scott helped us through some very challenging requirements of lenders and other institutions, completing the purchase on the day we agreed."
• "I received great service at Reed Rains Morley branch where Myles McBride was very supportive and helpful throughout the process of renting home."
• "We had a really positive moving experience thanks to Tanya Brocksom at Reeds Reins."
• "The mortgage advisor Scott is very knowledgeable and has been really helpful so far!"

Cons:

• "When I presented them with call logs as proof of my presence at the property at the specified time and that no one from the team had shown up, the agent suddenly became rude."
• "Staff do not turn up to meet potential buyers, instead they leave them freezing on the street and they lie about meeting times."
• "Total lack of communication was told they will get back to me and didnt."
• "This time, they informed me that no one was coming because their colleagues had gone to another property for a viewing appointment, and I was considered late."
• "The team is highly unprofessional and poorly managed, and a clear lack of communication is evident."
• "Absolutely shocking service from the incompetent staff working in this office."
• "Not a good service at all. I had to do a lot of chasing them up to book viewings for properties."

Customer Service and Support

Pros:

• "Really professional and nice staff, good mediators as well."
• "Another successful tenant finding event. The Morley office appears well placed for finding people in that area between Leeds, Rothwell and Wakefield."
• "The property ombudsman service they’re part of has a code of conduct which advises all members to respond to complaints within 3 working days."
• "Tia was a great help when looking for a perfect house for me and my partner, she has provided all the information and help when it came to the property search."
• "She has maintained regular contact and kept us up to date with rental proceedings."
• "Scott Yule and his team were reassuring and even managed to recover some of the costs that we wouldn't normally have been able to recover."
• "Scott has stayed in touch and chases things up for me which is a great touch."

Cons:

• "They let a property they had full management of (client living aboard) fall into distress."
• "So many problems with my property, crack in ceiling and crack in windows with cold air coming through been trying to get it sorted since June and they say the maintenance team is on holiday and can't help and won't do anything about it!!!"
• "No official complaints procedure and no contact at head office to escalate genuine concerns."
• "Called me and acted as if I may get the apartment then ghosted me."
• "There is no support being provided from the letting agents."
• "Really poor and unprofessional service, very biased towards landlords."
• "Management at branch level never return contact."

Recommendations and Trust

Pros:

• "Would not hesitate to recommend if you are looking to sell your property."
• "Our dealings with Reeds Rains overall were professional from start to finish."
• "We recently bought our first home via Reeds Rains. Rachel, Michael and the rest of the team were fantastic."
• "I would thoroughly recommend this branch of Reeds Rains and maybe youll be lucky enough to get Rachel Clark."
• "I would highly recommend Reeds Rains for their service."
• "Exceptional Service from all of the team in the Morley office."
• "We would definitely recommend Reeds Rains, Morley."

Cons:

• "And then they have the cheek to put the rent up!!!"
• "Be very careful of helping family members with deposits for rental through this company."
• "A group of school children could run the estate agents better than these people."
• "THE WORST ESTATE AGENTS!!!!"
• "The worst communication I've ever received from a company ever. Can't communicate within their own offices which meant we ended up arranging our days around house viewings that turned out to be cancelled."
• "No response from maintenance, not even an acknowledgement, after 7 days."
• "This estate agency firm is a big NO GO."