Address: Brooklime Ave, Stockton-on-Tees, TS18 3UR, United Kingdom
Phone: +441642632658
Rating: 4.3
based on 378 reviews.
Customer Service
Pros:
"Absolutely fantastic team Teesside have!"
"We were really impressed with the service and attention we received from every member of the Teesside team."
"This was by far and away the best new car buying experience we have had."
"I've had really exceptional customer service whilst buying my car from Matthew in Teeside Audi."
"The team at Teesside Audi are superb, particularly Tom Hunter and Steven Jarvis."
"Always made to feel like a special customer, I was kept up to date throughout the day regarding the work."
"The whole process from start to finish was amazing. Customer service was fabulous."
Cons:
"Our appointment was for 14:30 and unfortunately the gentleman who we had the appointment with didn’t get to see us until 15:10."
"I was totally ignored. As my vehicle is new but showed 295 faults I informed the dealership I would not want the car back."
"Nice friendly and helpful staff, however car preparation prior to handover is unacceptable and of poor quality."
"Went to see about purchasing an Audi A5, told to wait 5 mins for salesman 15 mins later still sat no one attending."
"Cant give 0 stars. went in yesterday morning (Sunday) with the intention of purchasing a car. Walked around outside and no one came to talk to us."
"Was stood for a good 15 minutes in the show room with at least 10 people that worked their just pottering about. At no point did someone come and ask if I needed help."
"Tried calling Audi Teesside with a fault on my car, already been in twice with it. Was told would have to wait three weeks for an appointment or wait till car breaks down again."
Staff and Sales Team
Pros:
"One of the best Audi dealers I have ever worked with. Sales manager Stu Eve is a stand-out professional."
"Richard Singh was helpful, friendly and not too pushy when selling the car, he kept in touch throughout the process and answered any queries we had."
"Fiona Williams who demonstrated that she is a very professional representative for Teesside Audi."
"Harriet is by far the best sales person we have ever came across due to being such a warm and welcoming woman."
"Andrew McCamley... Very approachable."
"Craig Swash - Mr Audi!"
"Asim was very knowledgeable and friendly."
Cons:
"Falling on experience with Teesside Audi... I can say 90% of the time I set foot into Teesside Audi they consistently let themselves down."
"Bought my first Audi from this dealership and had issues as soon as the papers were signed."
"Great sales pitch but appalling after sales and customer service."
"Overall quite dissatisfied with Audi build quality for premature parts failure, corrosion and lack of warranty accountability."
"Be very careful when purchasing from this dealership. Dealing with Andy Mccamley and Manager Gary who did not listen and my car order and insurances were totally incorrect and they left it all too late to be changed."
"From passing speeding tickets back to me for offenses AFTER they took my car as a part exchange to my S3 being vandalised in their carpark... and them basically telling me it didn't happen."
"The dealership itself needs to be updated as the salespeople are still sat on garden furniture as they were when the dealership opened over ten years ago."
Vehicle Service and Quality
Pros:
"The car was handed back washed and vacuumed in an as new condition."
"Recently took my R8 in for a service and inspection. Fiona did a fantastic job by keeping me informed throughout the process."
"Great after-care service, too."
"Darren sorted the car issue out within minutes. First class hospitality and five star service."
"The car was in the showroom when I came to collect it and the whole place had a fabulous party atmosphere with it being the new 23 reg release day!"
"Booked in for a service, brilliant from start to finish."
"Car was diagnosed with EGR fault..Covered under Audi Extended warranty.The whole process from arranging collection of car, delivery of courtesy car and getting it repaired was faultless..No issues and no fuss..."
Cons:
"When I left my vehicle for servicing, I pointed out to some issue in the car. But those were not ratified even at the time of delivery."
"Car preparation prior to handover is unacceptable and of poor quality - have purchased in better condition at auction."
"Teesside Audi appeared to not even prepare parts for removal and how a main dealer garage don't lubricate parts in advance of removal."
"However, within 2 weeks of driving away I had a “coolant fault” appear on the dashboard."
"Inspection showed suspension defect, car is under warranty. I was informed that despite warranty wording this would not be covered."
"Given that my car was a bit older (2011 reg) I was prepared for certain components not being removed easily however, Teesside Audi appeared to not even prepare parts for removal."
"Avoid at all costs, and if you have a car with DRC either fit some aftermarket suspension components or find a trusted specialist who have the DRC Recharge tool."