Oak Tree Norwich Reviews Summary

Service

Pros:

• "The service was spot on."
• "The staff were polite and very helpful."
• "The staff were really friendly too especially Andrew."
• "Staff were great, they were happy to make tweaks to two of our orders."
• "The staff are very friendly and efficient."
• "Laura and Maddie staff at the oa absolutely brilliant could not do enough for you."
• "The staff are very attentive and service is always with a smile."

Cons:

• "Very unlikely to recommend or return."
• "Mix up with the gluten-free food and a VERY sarcastic staff member who had to have the last word!"
• "Complained to the waitress who initially said that we should have been told when we ordered that the pork loin was off the menu, hence the pork belly."
• "Very unfriendly staff and pretty rude. Didn't welcome us on arrival just said sit there and ill be back in 2 mins."
• "Staff, with the exception of our waitress, were sullen, rude and obviously didn’t want to be there."
• "Staff attitude left a lot to be desired, not well presented in their attire at all."
• "Customer service was non existent."

Food Quality

Pros:

• "The buffet was hot and really tasty with good quality food."
• "This meal was very good value, and we would highly recommend."
• "The food was both excellent and well presented."
• "Good sized portions, flavourful, freshly prep'd and hot."
• "Food was hearty and delicious."
• "The food was very well prepared, presented and was very tasty."
• "The food was amazing; staff went the extra mile in recognition of a celebrated graduation and birthday."

Cons:

• "Several meals cold or overcooked and dry."
• "Very overpriced for a chicken baguette.... half the amount of chicken this time."
• "Awful place lots of items not available on menu."
• "Meals were acceptable but tasted microwaved."
• "Food was ok and looked nice but potatoes well over cooked, like they had been reheated and dried out; and mash was dry and didnt taste like real potato."
• "All the food was stuff you'd buy from breaks brothers frozen, or left over from yesterday's Sunday roast."
• "The 'unlimited roast potatoes, Yorkshires and gravy' never materialised."

Ambience & Decor

Pros:

• "Slightly outside of the city, this must be one of the prettiest pubs in Norwich - gorgeous garden."
• "Bar/Restaurant with a modern decor, thankfully no loud music so conversations can be heard!"
• "The decor was lovely plenty of room to sit over a coffee and relax or eat at the table. It was modern without being over the top."
• "Lovely little pub, wonderful friendly atmosphere."
• "The pub has a lovely interior and a fantastic garden out the back with heaters."
• "A quite nice pub/restaurant with a nice atmosphere. There are wood beams in the ceiling and darkish carpets."
• "Very well decorated, comfortable seating, and really nice beer garden."

Cons:

• "Not a pub I'd visit by choice."
• "This is a tired building hiding under a lick of paint. The toilets desperately need knocking down."
• "The place has so much potential, but just ain't great now."
• "The place looked very run down, gents toilet out of order, carpet in dining room was filthy, wipe your feet when you leave."
• "There was no heating on."
• "The mains was basic boil in the bag then grill chain pub food."
• "Therefore not worth the higher range price."

Value

Pros:

• "Have just visited this location for lunch. Excellent value meals. On the main menu there is also a selection of 2 meals for £10 and on a specials menu all the meals are £5 each."
• "We have been impressed with the quality of food and price!"
• "Food and drinks are reasonably priced and def. value for money."
• "£11:99 2 course option or £14:99 3 course option. Great value for money."
• "Always good service and have especially appreciated the service we have received from jodene - her Long Island iced teas are some of the best I’ve tried!"
• "This meal was very good value, and we would highly recommend."
• "Very nice roast at a reasonable price just under a tenner."

Cons:

• "To pay such a high price for food that is so badly presented and tasting is not acceptable."
• "Sadly what we had was a small overcooked fish and small handful of chips and then a weird teaspoon of peas in a bowl of green water for £16."
• "Prices, well, the cost of living doesn't help, but it could be a little bit lower."
• "But our anniversary meal was not as enjoyable as we would have liked."
• "A great many items were not available but worse, the presented food had little to no flavour so no enjoyment was had in it."
• "Disappointing food and they seem overwhelmed by anyone not having carvery on Sunday and ordering from standard menu."
• "The food the service the people were all included …. And the weather of course helped."