haart Estate And Lettings Agents East Ham Reviews Summary

Staff Performance

Pros:

• "Rian always went out of his way to help, very understanding, punctual, excellent communication skills."
• "Branch Manager Eastham Haart - Marvellous Awazi is an absolute delight to do business with. She is efficient, meticulous, knowledgeable about the lettings process and follows through her actions."
• "ASH GRIGGS took the time to know and so could answer quite a lot of my questions."
• "Sinan and the lettings team at the East Ham office are brilliant."
• "They were both really helpful and had years of experience so I trusted their expertise and advice."
• "I am very happy with how many problems Hassan Ali solved in a short time."
• "Immediately Hassan Ali involved into the issue and do the all necessary activities to fix the Boiler issue, he completed end to end process within 2 hrs time."

Cons:

• "Furthermore since moving in we have found it very difficult to get in touch with anyone at Haart as they do not answer calls and barely respond to emails."
• "Very unorganised and unprofessional."
• "One of their customers had this to say about haart Estate and letting Agency, London: 'High fees and liars. Thieves, rude and stole his money.'"
• "I have a big leakage in the ceiling from 10 months ago, no one try to fix anything."
• "I am absolutely appalled by the Eastham Haart Lettings team."
• "Any landlords looking for an agency to join with trust me you're better of going it alone than joining these lot."
• "If you have any sense, steer clear of this disgusting agency."

Customer Service

Pros:

• "I would like to say a big thank you to Marvellous for all the help that she gave us the last few weeks! She was very supportive, very helpful and very responsive with all the questions and enquiries."
• "I would thoroughly recommend Sinan to anyone, he is the best in this field!"
• "They are very friendly, efficient and professional."
• "I would like to express my gratitude to him for his polite and helpful approach and his efficiency in resolving the issue so quickly."
• "I really recommend this agency and also this gentleman who just made our life easier and all the process much worth it."
• "Thank you for your help in making us the happiest family ever."
• "The team were amazing. Simon came over and did the valuation on a Monday, giving great advice."

Cons:

• "The second the tenancy agreement was signed for, everything just went downhill and still is."
• "We were told to deduct £195.50 from the next month rent payment to cover the costs of furniture removal and a carbon monoxide alarm yet we have received two letters about rent arrears in the post because they failed to update their systems."
• "No information regarding how the deposit will be returned and what is the procedure."
• "Once they get the tenants in they don't really care after that."
• "I think you need to screen your seller. I was stuck in chain and I ask the staff to do something and draw a timeline. But they are very soft to the seller."
• "Not picking up phone calls or replying to our emails."
• "Tried over and over to get in contact with them and they seem to ignore emails and calls."

Professionalism

Pros:

• "Being a first-time buyer, they had a lot of time and patience for me, I was kept informed at all stages."
• "I will recommend your team to anyone looking for property like myself."
• "The team (but in particular Marvellous) were fantastic from start to finish."
• "Highly recommend Sinan and the team - you won't regret using them."
• "I am happy to recommend them to anyone who is willing to buy property."
• "Sinan is really responsive and a genuinely nice guy."
• "Cleveland, who is one of the senior negotiators at haart, has been very helpful with our search and has been very proactive."

Cons:

• "Poor communication and dishonest bunch of people wish I never had to deal with them."
• "The renting process is easy. The property management team is incompetent, unprofessional and careless."
• "Aside from the lack of (non existent) communication they fail to realise that honesty goes a long way when it comes to customer service."
• "They tried to stop me from writing a review on google."
• "Since mid October I have sent several e-mails to the company requesting a copy of a payment document. Repeated automated replies told me my e-mail would be directed to the appropriate person but I received no contact."
• "Terrible agency I am waiting 2 months for return of my deposit. No response to emails."
• "We complained to the manager (Ummar) who advised us to have all communication in writing yet he has not once replied to a single email."