Easymove Estate and Letting Agents | East London Reviews Summary

Customer Service

Pros:

• "They contacted me regularly to let me know how everything was progressing and always got back to me if I called."
• "Their customer service has been extremely good, and all staff members have been professional and friendly at all times."
• "He patiently explained the process in detail with all the key information which was much appreciated."
• "Their staff members were friendly, knowledgeable, and always willing to go the extra mile."
• "The whole team are great so I knew whoever I spoke to issues would be resolved swiftly and information would be communicated effectively."
• "All communication was fast and effective and they helped me find and rent a place in record time."
• "Staff is very friendly and understanding."

Cons:

• "Don't recommend to anyone."
• "The attitude of the staff in regards to customer calls its worse and they wont even care for the customer satisfaction."
• "But now they have street boys working with them who have no decency to reply emails in a professional manner."
• "Everytime you call to speak to a particular person it's always their day off!!"
• "They're negligent attitude... Their 'promise of service' pledge is laughable, untrue and a serious case of misrepresentation."
• "They wont entertain your requests and say its your responsibility."
• "The staff have no training in customer service."

Property Management

Pros:

• "Easymove Estate fully managed the letting of my property for many years giving great services consistently all through the period."
• "Easymove have been managing my properties for over 10 years. They have been professional since day one."
• "I am a Portfolio landlord and I have several properties on guaranteed rent scheme, this is the best service I could ask for, stress free, rents paid on time."
• "They managed to make everything as smooth as possible and it only took a couple of days from when we viewed the property to when we signed the contract."
• "When I first met Aftab he told me if I went with there guaranteed rent scheme my property will be maintained, rent will be paid irrespective of occupation and given back in the condition they took it, taking into consideration fair wear and tear."
• "Always received great service, and all maintenance issues are dealt with swiftly."
• "They offer a stress free service which is a must for any landlord, by guaranteeing rent which is always paid on the due date."

Cons:

• "People be care full with them as they take our your deposit and wont return to you."
• "Now I currently haven’t had a working shower or washing machine in over a week and I’m getting ignored."
• "Have given notice to vacate my property for over 6 months and these crooks ignoring me."
• "Moved in summer only to find out this place had been severely infested with rats and the service refused to do anything about it."
• "Their negligent attitude has left my property in an awful and damaged state where my tenants were not cared for either."
• "They do not attend your complains at all let alone solving them."
• "When I chase it up I’ve been getting ignored."

Professionalism

Pros:

• "Bodrul and Mounir are straightforward, knowledgeable chaps, I have had no drama's or issues."
• "Fantastic agents, very honest and reliable."
• "Team is very professional and efficient."
• "Their service is completely professional. Friendly and helpful staff are always on hand to help."
• "Straight to the point and knows the market extremely well."
• "Very professional service, responsive and helpful."
• "Their team is extremely professional, conscientious, and has a very very high attention to detail."

Cons:

• "Exasperating..avoid..avoid...avoid."
• "Spoke to a Zhana William who claimed to be the manager-she showed no empathy towards my situation."
• "After seeing how they operate after using them for a couple of years I would NOT recommend them as they seem to run a unprofessional setup geared to make money for themselves and have no duty of care for those people renting through them."
• "They're extremely unprofessional, arrogant, rude and operating a shoddy business."
• "I was conned by these agents where they provided me with false information."
• "They kept delaying a process unable to pass a message to a vendor that his lawyers are not doing a thing, until vendor pulled out."
• "Most Un professional rude estate agent I have ever had to deal with."

Client Satisfaction

Pros:

• "I would highly recommend Mounir and easy move team to anyone looking for a reliable and trustworthy agent to help with their property needs."
• "What wonderful service I have received from this branch."
• "A big thanks to Jamal, our lettings agent who helped us find a property and ensured that the entire process was smooth and efficient."
• "Would definitely recommend them."
• "Easy move have been absolutely incredible with my house move. Munir especially has been amazing from the start of my search to getting me and my family into our new home within a matter of days."
• "I would recommend Easymove to anyone who is considering renting their property."
• "I would definitely recommend them without a doubt. It has definitely been a positive experience."

Cons:

• "Disgusting service."
• "Please avoid these scammers. You will not get your deposit back no matter what."
• "They're negligent attitude... Their 'promise of service' pledge is laughable, untrue and a serious case of misrepresentation."
• "As a Landlord using Easymove, I would say that they are heavily weighted to support Landlords rather then the Tenants that are in a property."
• "Worst Property Agents I have ever met."
• "This place shouldn't even have a rating, the WORST AGENCY EVER!!"
• "Absolute disgusting customer service by the maintenance department."