Zapp Laser Studio - Hove Reviews Summary

Equipment and Technology

Pros:

• "The clinic is easy to get to with the best equipment in a very large catchment area outside of London. It is contemporary and spotless."
• "The equipment they use has achieved results better than expected for my 1st session."
• "They use the Picosure laser which is the best there is. It works well on all colours and apparently it works faster than the normal lasers."
• "It’s great that the laser has air cooling which makes the process not as uncomfortable."
• "They have state of the art Picosure equipment."
• "Love the PicoSure machine."
• "Zapp is the only clinic in the area with a pico machine able to hit these hard to shift tones."

Cons:

• "The laser was stronger than previous places that I had been to but I had expected that as my friend that had visited previously had told me so it took me longer to get through the session but she was really patient and didn't mind I had to ask her to stop a few times."

Professionalism and Expertise

Pros:

• "I’ve been coming to the clinic regularly for laser tattoo removal and can’t recommend Zapp highly enough."
• "Dan was very helpful in the build up to my appointment by running through the general process of the procedure in order for me to feel prepared."
• "Ellie really knows her stuff and explains every detail of the procedure."
• "Dan is very knowledgeable in the treatments Zapp have to offer."
• "Rhona was extremely friendly, helpful and clearly knows her stuff."
• "Dan is so passionate and knowledgeable and puts me at ease with every visit."
• "Consultation with Rhona was excellent, very knowledgable and comforting."

Cons:

• "I didn't get the outcome I was hoping for because what I had couldn't be treated here."

Customer Service

Pros:

• "Always a friendly environment."
• "Their communication has been excellent."
• "Zoe and Emily have been so lovely in helping me feel comfortable with my treatment."
• "Fantastic and such a professional lovely lady Rhona is, always chats away to me to take my mind off what’s going on."
• "Every time I’ve been to Zapp and every person I’ve encountered has been lovely."
• "The customer service I've received from both has been 10/10. Friendly, honest, reassuring and personal to me as the individual."
• "The staff made me feel safe and comfortable and gave me all the information I needed about the treatment."

Cons:

• "Ok, so tattoo removal hurts. It hurts a lot!!! I always thought when people said about the pain that they were exaggerating but believe me, they’re not."

Cleanliness and Hygiene

Pros:

• "It is contemporary and spotless."
• "I also have to say that I am a nurse and the her studio is cleaner than our clinic at work!!"
• "Very clean, hygienic and professional office environment !!!"
• "The clinic itself is professional, clean and stunning."
• "The treatment room is spotlessly clean."
• "The studio itself is kept immaculately clean and the treatment and aftercare are first rate."
• "The place was really clean and sterile. Really good hygiene. A nice clean open environment."

Cons:

• No cons mentioned regarding cleanliness and hygiene.

Results and Satisfaction

Pros:

• "You get such great results very fair price to pay and unlike other tattoo removal lasers My girlfriend found no scarring."
• "I had an incredibly effective and professional tattoo removal with Rhona, and have been so, so happy with the results."
• "Some of the ink in my tattoo has totally vanished after only the first session."
• "My tattoo is fading fast and I am really pleased with the results so far - looking forward to complete clearance."
• "The results are amazing and I am so happy my tattoo is almost gone completely."
• "Really pleased with Zapp laser studio. First session complete and can see results already."
• "After 7 sessions my tattoo is basically gone, highly recommended."

Cons:

• No cons mentioned regarding results and satisfaction.