Belvoir Estate & Letting Agents Hove and Brighton Reviews Summary

Customer Service

Pros:

• "I felt supported throughout the process and I would highly recommend this team."
• "Shannon Hughes, she was very informative and has made sure we know every element in the process."
• "Every question I had they answered within the hour and the few issues I had with the property were sorted that day."
• "Wai, Abbie and everyone at Belvoir made selling our property really easy and stress free, always going the extra mile."
• "BELVOIR team exceptional skills in communication and problem solving exceeded my expectation."
• "Belvoir break the mould when it comes to customer service - outstanding."
• "I was very impressed with their speed, efficiency and how pro-active they were to ensure there weren't any problems."

Cons:

• "They made no contact to introduce themselves and then proceeded to attempt to access the property without giving the correct notice."
• "This office is full of people who don’t know how to do their job correctly and don’t have a clue what’s going on ever."
• "One of the agents ignored us for weeks."
• "There are clearly some communication issues at this agency."
• "I emailed Belvoir requesting clarification on the exact liability and terms of the guarantor agreement and they failed to answer any of my questions in their response."
• "The communication with Belvoir was horrendous as they usually wouldn’t pick up the phone."
• "We also received multiple emails from several Belvoir employees which became very confusing on who was our main point of contact."

Property Management

Pros:

• "From finding tenants to managing the property, I have found them to be excellent."
• "Belvoir Brighton & Hove take great care of the properties that they manage."
• "They have been accommodating, and explained everything very clearly without trying to hide fees/pull the wool over eyes."
• "Especially Ellysia, who is my property manager, always proactive to communicate and help me finding solutions whenever I got a problem."
• "The team at Belvoir have been incredibly helpful and personable over the duration of our tenancy which has spanned for the last couple of years."
• "Belvoir have been really helpful whilst me and my partner find our first place together."
• "The team at Belvoir Brighton and Hove are absolutely brilliant!"

Cons:

• "The deductions for our deposit were outrageous and insulting considering we had evidence that damage caused was a result of incorrect work performed by their workmen."
• "Response periods usually took between three days and a week."
• "When we reported this to Belvoir their response lacked the urgency required of such a serious situation."
• "I have been out of my house for over a month now and after being told two different time frames for when I would receive my deposit, which have both now passed, I still have had nothing from Belvoir."
• "Our house has been advertised as furnished despite the fact that all tenants procured the furniture ourselves."
• "The house we moved into last year was mouldy, dirty, dusty with missing and broken furniture."
• "Once we moved in, it was clear to see no one had visited the house beforehand as the property was not clean at all."

Professionalism

Pros:

• "The Belvoir people are the most professional Letting Agents I have worked with."
• "They've proved to be professional in their dealings and always very helpful."
• "Very professional, Helpful and polite letting agents."
• "Everyone involved was so helpful from beginning to end, making effort to keep in contact and put out fires that arose during the process."
• "They are knowledgable, professional, motivated and friendly, and went the extra mile without being asked."
• "The team respond to queries really quickly and efficiently."
• "Tegan has shown impressive professionalism and positive attitude while solving a problem with the access to the property at urgent manner."

Cons:

• "Nathan and Fay are two of the most unhelpful, rude, patronising and truly terrible letting agents I have ever known."
• "Dreadful service, dreadful manners, utter disregard for tenants."
• "It is practically run by people who have no sense of professionalism that do the bare minimum to get through the work day."
• "Landlords should avoid them too because they're slow, unprofessional and fine to breach contracts and the law."
• "They really have no respect for their tenants, not to mention the countless other issues we had that took months to sort out."
• "Disorganised, inconsistent and dishonest."
• "The whole process including the agent was very unprofessional."