Property Moves Reviews Summary

Communication and Efficiency

Pros:

• "We have taken a rental with Property Moves and I cannot fault their communication, professionalism (with friendliness) and efficiency."
• "Jill was extremely efficient at replying to emails quickly and answering any queries we had."
• "Jill has been fantastic with communication, always quick to respond, very friendly, and deals with everything efficiently."
• "Their communications are superb and even with the added difficulties of Covid I was kept in the loop at all times."
• "They're very quick to respond to queries and make arrangements with our landlord to have things fixed or looked at."
• "She responds quickly to any issues which have cropped up and offers solutions rather than just more issues."
• "They address and respond to my queries with kindness and utmost professionalism."

Cons:

• "Communicating with Caroline it took a very long time to arrange for a maintenance issue to be fixed."
• "Communicating with Caroline it took a very long time to arrange for a maintenance issue to be fixed (a serious one as well that posed a threat to our health) and it felt that I was a very low priority for the agency."
• "We would go several weeks without any information passed on to us, if they had been contacting the landlord, if there any news or lack there of, nothing."
• "Nobody knew what was going on, or at least if they did they didn't see the point in keeping us updated."
• "The apology also included one counterpoint/defence around the rudeness of their emails which was either a mistake or a lie."
• "Found them completely useless when we had an issue that needed fixed !!"
• "We feel as if the landlord's concerns were taken more seriously than ours, that communication was only efficient when it benefitted the landlord and that we were not advocated for as tenants."

Customer Service and Support

Pros:

• "Shelby made the process stress free which I very much appreciate."
• "Within minutes we had a call from Jill who was very understanding and proactive."
• "I feel a personal connection with them and feel reassured that if anything should need attention I am in safe hands."
• "Jez Williams has a great 'can do' attitude and will act quickly to resolve any issues that might arise."
• "They went above and beyond to accommodate for us and are always prompt with responses."
• "Jill is usually who I deal with in regards to maintenance or any others issues, she is a credit to the company always friendly, helpful and professional who will go above and beyond to help!."
• "Thanks to Shelby especially for always going the extra mile!"

Cons:

• "Steer clear of Property Moves. They are sweetness and light to get you in and by the end of it you will hate them."
• "Thought we had a good relationship with the propertymoves team, but they quickly took a third of our deposit to help remove items from the flat that were the landlords and carry out maintenance that has not been done during our tenancy despite several requests."
• "Charged me £260 for a flat I left cleaner than when I moved in."
• "However, when we moved out we got a professional cleaner to clean at a cost of £300 and they still took £400 of our deposit."
• "Untrustworthy agency."
• "I'd say avoid like the plague but when you need to rent somewhere to live it's basically impossible to avoid incompetent lettings agencies in Brighton."
• "Ohh and be aware of a lady called Jill 🧐."

Property Management and Maintenance

Pros:

• "Jill has repeatedly gone over and above to look after us when things have cropped up."
• "They're attentive to all issues, no matter how small, and problems are resolved quickly."
• "Caroline has been very helpful in making sure that any maintenance problems are solved - and once had someone arrive to fix an issue within 15 minutes!"
• "They ensured that all inspections were carried out efficiently to ensure the property was maintained well."
• "Maintenance requests have always been completed super quickly and super efficiently."
• "They provide full management, and I never have to worry."
• "They're swift at managing the little problems that arise, and always keep us in the loop on progress."

Cons:

• "The awful marks on the bedroom walls only got painted over when we told Property Moves we were leaving and they needed to re-let the flat."
• "Getting the deposit back was an administrative nightmare."
• "It took months for the roof to actually be fixed."
• "There were issues that we reported at check in that were never resolved in all the 2.5 years we were in our last place."
• "My only issue is that the Inventory for the property didn't reflect a lot of defects and the professional cleaning for the property wasn't done well."
• "As expected with a lettings agency, they care about the (exceptionally greedy) landlords more than the tenants."
• "The team at property moves has reset my perception of Estate Agents, they are responsive and helpful."