Address: 12 Church Rd, Brighton and Hove, Hove BN3 2FL, United Kingdom
Phone: +448001116623
Rating: 4.8
based on 102 reviews.
Customer Service
Pros:
"Every member (including yourself) dealt with me in a very professional and pleasant manner."
"The staff on reception have always been so helpful and very friendly."
"Their customer service is impeccable, genuine, friendly and professional."
"The reception team are all so lovely and accommodating."
"Reception was friendly and welcoming."
"You're always met with a smile when you arrive and then the dentist you are seeing soon makes you feel at ease."
"I'm really pleased that I chose Bruno and his team."
Cons:
"However, this time they never called to book the appointment for September. They called me the following September, 15 months later."
"Unfortunately, you can't seem to book an appointment, and I still need my top teeth done and the bottom ones finished."
"On first entering I noticed not being greeted and staff chatting, no eye contact and eventually I was asked my name and told to sit and wait."
"Her customer service was terrible and we said never mind we will get quotes elsewhere."
"They failed on several occasions to inform me about the cancellation of my appointment and when I raised the issue they wouldn’t even listen to my complaint."
"We emailed the Hove clinic but did not receive a response back."
"Her attitude was not good. This set off alarm bells."
Clinical Expertise
Pros:
"Having dental work is never fun, but Dr Silva is an expert clinician, the treatment was painless and comfortable and I am very happy with the results."
"The dentists are very attentive and clearly describe each stage of the treatment."
"One of the standout aspects of our experience was the skill and precision of Dr. Bruno, he did everything flawlessly."
"Dr Silva can solve just about any issue or problem you might encounter regarding implants."
"Dr Magdalena is an exceptional clinician, kind, knowledgable and took great care to explain the whole implant procedure."
"Dr Silva is an expert clinician, the treatment was painless and comfortable and I am very happy with the results."
"Dr. Bruno was very professional and thorough in his assessment and engaged with me all through the process."
Cons:
"Came to this branch back in April 2021 when you could phone up and book a consultation. Had the consultation, for some strange reason this dentist said they can't do the top teeth but they could do the bottom."
"He told me that the first root canal (about £400 from memory) had been unsuccessful, and he would have to start again, but this time it would be another £850."
"The dentist I saw did not smile or seem at all interested in me telling him what issues I had with my teeth."
"I am shocked and astounded by the way the staff treat patients even the manager herself-Martha."
"Sadly for me... I was not suitable for implant surgery."
"This place is a total con. I have never felt so humiliated in my life."
"Unfortunately I had a terrible experience with the Brighton Implant clinic and can't recommend them."
Value
Pros:
"Pricing is very reasonable."
"The cost of the work I had done was very competitive as I traveled from London to Brighton for the treatment."
"Brighton Implant Clinic is the place to go if you want a first class service at a very reasonable price!"
"The cost which was considerably less than other practices."
"Considering how competitive your prices are compared to other so-called 'leading' dentists."
"The cost of my implants was relatively incredibly reasonable too compared to other clinics."
"It was also an important consideration that the cost of having an implant here was exactly half the cost that I was quoted by my London dentist!"
Cons:
"Seems to me that they are just trying to generate more fees."
"Whilst the pricing can be very challenging for most people they do offer a payment scheme."
"Probably the most stressful part of the whole experience is being able to find somewhere to park my car nearby."
"The place is very clean and welcoming albeit finding parking in Hove is a pain."