TwentyOneDental, A Digitally Advanced Dental, Implant & Specialist Referral Centre Reviews Summary

Customer Service

Pros:

• "I have high anxiety and they have been nothing but friendly inviting and professional."
• "The staff are polite, friendly and professional."
• "The front of house staff are always delightful and will take excellent care of you."
• "The concierge staff is always calm and courteous even when clients like me are extremely stressed and not necessarily being my calmest."
• "Harriet (front of house) is kind, efficient and reassuring."
• "The concierge staff are always pleasant and helpful."
• "Reception staff were all very welcoming, offering great all round customer service."

Cons:

• "I expected that TwentyOneDental must have a great service, but they are not."
• "They were so ridiculously difficult about it."
• "Upon arrival we were told we didn’t have an appointment because the dentist had left!"
• "Two stars because try as I may- I couldn't get a word in edgewise with reception."
• "Just a bit disappointed that my concerns were made light of, didn't feel like good customer service."
• "Worst experience in my life. Doctors are polite and professional, however, admin processes are really bad."
• "It seems like the dentist is probably really good, but the initial customer service with the receptionist was absolutely appalling."

Quality of Care

Pros:

• "Very clean, professional and inviting practice."
• "The treatment at TwentyOneDental is always excellent and the staff are really helpful and polite."
• "They really do take the extra time to make sure that you’re properly anaesthetised."
• "After so many years of bad dental experiences I am so glad to have now found Jose at TwentyOneDental."
• "Dr Andrew has “fixed” the problem. The technology is amazing."
• "Andrew did his magic and fixed the tooth that a long time ago was deemed to be beyond saving."
• "The quality of the dental work is exceptional."

Cons:

• "Horrible experience made with this dentist. They are just after your money without offering any real service.!"
• "21 Dental went from being phenomenal, to being someone I would swerve away from as soon as possible."
• "Although I've been a loyal customer for 5 years, my recent experience with the new dentist at this practice was my worst dental experience ever."
• "They broken 2 of my healthy tooth and i have paid over 2000£ for this shitt!"
• "I felt immense pain... and it they temporarily closed the filling and told me i'd have to come back and have it done again."
• "I am still in pain after 12months due to a failed root canal that was done twice which resulted in an extraction and a bottom molar taken out as well."
• "Worse dentists ever, asked BEfORE any work was done (for examples Xrays etc) to give me a price - I did make this very clear, but the Spanish Dentist just ignored me."

Cost and Transparency

Pros:

• "I thought the prices would be astronomical, but the treatment was very reasonable - great value."
• "Everything fully explained and costs layed out beforehand so there are no surprises."
• "Everyone I've interacted with has been crystal clear and transparent with costs."
• "They were even quick to give me money back as I did not need the full treatment."
• "Sure it may cost a bit more but the extra quality is worth it and why compromise on healthy teeth."
• "Prices are very very reasonable."
• "For a modern, private dental clinic the prices are very reasonable."

Cons:

• "I got quoted nearly £6000 for Invisalign without being consulted by a dentist / orthodontist."
• "So no chance of building confidence. A quick turnover of staff is a worry especially when a 30 min check up is £100."
• "They wanted 130 pounds for a consultation and couldn't even roughly confirm what would it cost for the treatment!"
• "Their charges have gone from being fairly high to exorbitant in recent months."
• "The bill came around well over a staggering £15,000."
• "Charged more than double the advertised rate for a treatment for my 4 year old."
• "The dentists are great but your pricing is off! Just been charged £195 for check-up and hygiene and the appoint was for 35 minutes."

Facility and Comfort

Pros:

• "The practise is ultra modern, impeccably clean and a real pleasure to be in."
• "It's more like a trip to a boutique hotel than a traditional dental surgery."
• "A really friendly and relaxed atmosphere."
• "The practice is beautiful and clean."
• "The staff are always lovely and the location is so smart and clean, like a boutique hotel!"
• "The environment is relaxing and the staff so helpful and kind."
• "Outstanding facilities, knowledge and care from the team at Twenty One Dental!"

Cons:

• "Nobody in the practice has ever phoned to see how I am doing."
• "This is disgraceful, given treatment charges. What a loss to local wildlife."
• "Cutting down their hedge which they have allowed to overgrow beyond site boundaries and become a nuisance to pedestrians."
• "It seems every time I visit for either a check up or dental work I am seen by a different dentist."
• "They didn’t deem it necessary to let us know about this."
• "First thing you need to know, it’s not cheap."
• "They said it wasn’t 48hrs notice and threatened legal action to recover £108 for doing nothing."