East Anglian Data Recovery Services Ltd Reviews Summary

Customer Service

Pros:

• "The customer service is excellent - they are attentive and professional giving daily updates."
• "The communication thoughout was exceptional keeping me updated with the progress rates and possible fees to be incured."
• "Steve and Alison communicated with me through the whole process and resolved my external hard drive issue very quickly."
• "Their communication was clear and responsive, usually by email but by phone if required."
• "Everyone I dealt with at East Anglian Data Recovery Service were so helpful and responded to emails in good time."
• "Professional and efficient. I highly recommend them if you haven't done your backups diligently! Life can go on!"
• "Couldn't ask for better customer service!"

Cons:

• "They were unable to fix the issue with my granddads hard drive or recover any data due to a serious mechanical fault but they were nice enough and advised the situation before wasting anyone’s time."

Recovery Process and Efficiency

Pros:

• "24hrs later as promised, they were able to confirm all data was recoverable, and shared a web link for me to view the information gathered down to an individual file level, which was amazingly was everything! I couldn’t believe it!"
• "The whole process was very quick and I was kept informed throughout."
• "They provided a no obligation quote within a day and had fixed my broken hard drive and recovered all my data within 24 hours."
• "They were quick, informative, professional and efficient, recovering all of my data very speedily and keeping me up-to-date at every stage of the process."
• "They received the hard drive on Thursday afternoon, shortly before they shut and by Saturday morning it was all done, data retrieved, repaired and copied onto a new external drive."
• "The recovery was really quick and thorough."
• "They managed to retrieve the data that I thought was lost forever."

Cons:

• "One thing to note, sat nav might lead you into a local farm/industrial estate."

Cost and Value

Pros:

• "Not cheap, but cheaper than losing work!"
• "They explained the process in detail and informed me of the price beforehand, which was a decent price for the work involved."
• "The price was very reasonable and the communication was great and attentive."
• "Their charges were very reasonable indeed. Highly recommended."
• "Very speedy and very happy with the outcome and at an affordable price considering what was being done!"
• "They kept us updated at every point and were able to make a successful recovery of a lot of data at a very reasonable cost."
• "A top quality affordable service, comes highly recommended to anyone who has suffered the problem of losing data."

Cons:

• "Wish it had been cheaper but it's my lesson learnt on how much value you place on your data."
• "Had to pay more than I had hoped to, but that was my choice in order to have the best chance of recovering some vital information and some precious memories. Well worth every penny I spent."
• "I have to confess the price was more than I'd hoped, but hey - lesson learned: keep more than one copy of your precious photos."

Professionalism and Trust

Pros:

• "Straightaway I felt reassured that the data on my drive would be handled securely and that the company was trustworthy and reliable."
• "EADR were friendly, professional and exceedingly fast."
• "The level of service I received from EADR was nothing short of first class."
• "Without doubt the most proactive company that we deal with, if only others could even come close to how well you work with our customers/referrals."
• "A very professional service that communicates with you through every step of the process."
• "Your service truly is exceptional in every matter: friendliness, speed of process, communication, professionality."
• "They were totally transparent about costs and what would happen when."

Cons:

• "Also, there’s a cute farm dog 😍"