Address: 37 Yaxham Rd, Dereham, NR19 1HE, United Kingdom
Phone: +441362693364
Rating: 4.2
based on 142 reviews.
Customer Service
Pros:
"Great prices, superb customer service and quality workmanship."
"Visited Dereham Kwik Fit on Sunday 7th March, had some work done on my Mondeo, found Aiden and Jack very helpful and efficient in their service."
"Brilliant service, went out of their way to help me."
"Had a very good experience with kwik fit today, specially with worker named Jack. Answered a few questions I had and actually found a fault that nobody else could find."
"The Kwik Fit employees I dealt with were helpful, friendly and efficient, locating and fitting the new exhaust part by lunchtime the same day."
"Callum in Dereham Branch was so helpful and professional."
"The young man who dealt with me, and others while I waited, had an excellent customer service manner and dealt professionally with everyone."
Cons:
"Just two miles up the road I realised my tyre was not inflated. Turns out one was on 18 psi the other 38. Should have both been 32…!!!"
"Cars was booked in earlier in the week for break pads. 10 am was the slot time 24/8/2023. Called them at 1pm as i hadn't herd from anyone, to be told parts won't be in until 3pm today."
"Worst ever, kept looking around my car looking for more work, tried tell me I needed new brake disc's."
"However didn't pay attention to detail about matching the tyre pressure of all tyres after changing one and didn't replace the tyre cap with what was originally on the tyre opting to replace the metal cap with a plastic one which didn't match the other 3 tyres."
"Had pre booked for a new tyre, the individual who carried out the job was rude, could only grunt when I tried to speak to him."
"Staff on desk extremely unhelpful & vague!"
"Oh my goodness! What a shoddy service, I can’t say I was spoken to, more grunted at!"
Pricing and Value
Pros:
"Avoided the cost of a replacement tyre thanks to the guys at there Dereham branch!"
"When getting a quote on what they done with 2 other mechanics would have saved me £150."
"The technician was also very helpful and after running some tests which were free of charge, advised me the best way to fix the issue to get the best life out of my tyres."
"Embarrassedly, due to disability I'm unable to check my tyre pressures... An incredibly polite man on reception, said yes of course, took my keys and did it himself, there and then!!"
Cons:
"I purchased just a tire, as it could not be fitted that day, charged just under £200 for 1 tire!!"
"I felt I had been overcharged as the price I was asked to pay was far greater than I later discovered advertised on your website for the same product."
"And the advisories they wanted to fix which other have quoted £345 they wanted £786!!!!"
"I had to have the offside wheel aligned which took the fitter 3 minutes for which I was charged £59.95."
"The “apprentice” said I had to go home knowing that there were lights still on my car, but he didn’t know how to turn them off."
"I was happy with the service I got. However driving away £800 worse off explains the 4 stars."
Efficiency and Professionalism
Pros:
"Closed at 6, came in at 5:30pm whilst other customers were waiting after getting a puncture and having to put my spare on - squeezed me in for two new tyres."
"Although they were snowed under with work they fitted me in and didn't take advantage of the fact I was desperate."
"Great service! Polite, efficient and would easily recommend for any tyre issues."
"No-nonsense, fast and friendly service. Tyres, MOTs, servicing and repairs. All time and cost estimates met so far."
Cons:
"I arrived at the Dereham Road branch to be told the mot person hadn't come in due to an accident."
"Over an hour did seem to be a long time to fit four tyres."
"After an hour and a half, then received a phone call saying they didn't even have the tyres!"
"The garage did explain the fault on the car and were polite and professional, however, I explained that I needed the car done asap. They assured me it would take no more than 2 hours - it ended up being over 4!"
"I was disappointed in the state of the driver's side carpet and door entry. The worker obviously had size 12 boots covered in great oil as the footprints on the carpet were more than obvious."