The Kings Head Reviews Summary

Food Quality

Pros:

• "Nice Sunday lunch."
• "The food was excellent, the chicken burger especially."
• "Food is tasty and good value."
• "Food was served quickly and was delicious, the choices were limited but adequate, it was well cooked and reasonably priced."
• "Really tasty food the other evening."
• "Can highly recommend the Chicken Burger in the bun and the macaroni cheese."
• "Excellent food and service in the Kings Head."

Cons:

• "Food was poor worst steak I’ve had had hunters chicken and chicken in basket both overdone and dry."
• "The full English breakfast was fine but the eggs benedict I tried on the first morning was poor."
• "The food we eventually ordered was not very nice."
• "Portions and presentation poor for top hotel food, some of it being inedible."
• "The rump steak was dry and cooked through when asked for medium rare."
• "When the food came out eventually, the chips were cold, the 'award winning pies' had no filling and clearly microwaved."
• "The new potatoes were completely raw and rock hard."

Staff Service

Pros:

• "Amazing service from The Kings Head, I accidentally lost my wallet at the hotel with over £100 cash inside. The hotel found it and sent it back to my address free of charge with every penny accounted for."
• "Thank you to the excellent staff for a pleasurable time."
• "Staff were friendly and efficient."
• "Service was brilliant, very friendly staff."
• "The staff are amazing, so accommodating."
• "Staff were friendly and pleasant."
• "The staff friendly and attentive."

Cons:

• "Eventually someone came along, walked straight past us without even acknowledging us."
• "The staff are few and fair between and not the most polite that I have ever seen but nice enough."
• "The assistant manager we spoke to on checkout couldn't have been more uninterested and couldn't get rid of us fast enough."
• "Just didn't seem to care wanted to get us out of her way and move on not a great experience not customer friendly at all."
• "The staff didn’t seem that concerned about the lack of any service or food."
• "We stood next to the 'wait here to be seated' sign for around 10 minutes."
• "Waiter had showed us to table and given us menus. When came to ordering we’re told 4 things we had ordered were not available."

Room Quality

Pros:

• "Lovely big rooms, with authentic squeaky floorboards."
• "Comfortable stay at this lovely pub hotel. The room was full of character if a bit warm during the night, nevertheless we slept well as the bed was just right."
• "Our room was very spacious and shower very hot water, it had everything we needed but it wasn't the most modern."
• "The room I stayed in was spacious and comfortable, with a large, comfy bed that made for a great night's sleep."
• "Room was clean and tidy and the bed was pretty good with fluffy pillows and duvet and the bathroom was relatively modern."
• "Good clean rooms."
• "The room was clean and tidy."

Cons:

• "The room was ok but there are some easy solutions to some issues, cleaning!"
• "Our room, Room 6, left much to be desired. It showed signs of wear and tear, with wallpaper peeling in places and cobwebs lurking in various corners."
• "Room was tired, dated, dull, the toilet had a squeaky handle, shower curtain was disgusting."
• "My room overlooked a flat roof with the kitchen ventilation system on it so it wasn't the most picturesque."
• "The rooms are quite run down and pretty grubby."
• "Our bedroom was very 'tired'... you could see a few stains in the carpet, something sticky on the bed runner, lots of marks on the wall."
• "The room was very very hot and uncomfortable with no aircon."