"Kieran is such a gentleman and most helpful in sorting a problem I had on one of the Mini's, would totally recommend."
"I asked the fitter, Oktay to take extra special care which he did. The result, no damage. He was a very polite young man, as was the assistant branch manager."
"No waiting, done so quickly and Rob was so professional and very polite."
"Rave review for the boys at Kwik-fit Sunbury, you guys are always helpful accommodating and basically awesome."
"Great customer service the other day. Especially Harry for being able to fit me in at short notice, and get my tyre repaired, all while I waited."
"Supa quick repair on Sunday, both Brandon and Harry were very courteous and helpful. No wait and job was done in 15 mins, one very happy customer."
Cons:
"I would be very careful if you use this Kwik Fit site as they are just looking to make extra money and don't listen to simple instructions."
"I will never do business with KF again after this experience. It is better to support a local small business."
"Went for MOT, failed for tyres, they kept me waiting almost an hour when I knew it finished after only 5 minutes."
"We waited 2 hours for an MOT that had been pre-booked. There was no customer service whatsoever, no communication re the progress of my MOT."
"Looks like the usual game to get as much work out of the customer as possible."
"Should have listened to my gut feeling on entering reception here and just got a 'What?' look!"
"I am writing to express my profound disappointment and frustration with the service I received during my recent visit to your establishment for an MOT booking."
Staff and Management
Pros:
"The manager even advised me about my car maintenance but did not seek to rip me off."
"Kieran, the manager on the day, was very courteous and a pleasure to deal with."
"Rob gave assistance. Fantastic very professional and so very polite."
"Goes to show the quality of work ethic and knowledgeable staff they have in Sunbury."
"The team are knowledgeable and have made it easy to understand all the mechanical jargon relating to my car."
"No hesitation in recommending Kwik Fit."
"Razuwan and his team are true professionals."
Cons:
"The woman couldn't explain the actual defects - she didn't know what they meant."
"Area manager tasked with resolution turned abusive and unwilling to listen to the centres faults."
"The manager is rude and unhelpful."
"I wish I could give negative or Zero review. Please don't visit them they are very expensive and very rude."
"The worst customer service I have seen in a long time .. I requested for an engineer to take a look at my car, instead the receptionist came out an insisted that in order for an engineer to look at it an find a fault I'd be forced to fixing the part otherwise they won't put the wheel back."
"Unfortunately I cannot give 0 stars."
"Sorry to say this. I highly disappointed with the way the branch receptionist responded."
Pricing and Services
Pros:
"Limped in after puncturing the side wall of tyre... Still managed to replace 2 tyres at a reasonable price."
"Got redirected from the Weybridge branch because their battery checker wasn't working (!!) At Sunbury they quickly identified the problem."
"They patched up my tyre and were honest enough to tell me that I didnt need a replacement."
"They will always try to quote you a good/fair price."
"The prices are worth the quality of work they carry out and the service they provide."
"I have been credited back the fee for the wheel alignment and the additional discount for 4 tyres which has now restored my faith in using Kwik fit in the future."
"Kwik Fit changed the wheel quickly for me and did it free of charge!"
Cons:
"I was also then advised that they would only give me a 10% discount for the 4 tyres and not 15%."
"After complaining about taking too long time for MOT they give me advisory on MOT certification ,,UNDER TRAY FITED” . This is not true."
"Took Interim Service - waste of money, as it doesn't actually give you any assurance that all was checked."
"Doesn’t fit tyres if you bought them. Always fit ones they sell you at-least 45% more expensive."
"They tried to sell me tyres but wouldn’t price match as they wanted to do alignment which costs according to them 79£."
"Absolutely rubbish. Had appointment paid in front to change my tyres. When I arrived I found out they don't have tyres for me."
"Not happy. Went with a puncture to be told I needed a new tyre."
Facility and Convenience
Pros:
"This has to be the best Kwick-Fit I’ve visited for a new tyre."
"With an internet booking, a time slot is assured for replacement tyres, brakes and an MOT."
"Great place, very helpful and very easy."
"The service received was excellent by the Sunbury team and the tyre was changed quickly, professionally and politely."
"Staff worked miracles and was back on the road all fixed in 40 mins."
"They won me over with their service and quick response!!"
"The team were accommodating in getting my car through it's MOT and for a very reasonable price."
Cons:
"Waiting area is basic, the looping TV is repetitive and annoying and loud."
"The waiting area is a bit soulless, could do with a clock and somebody present as this person was always on the phone or in workshop."
"It took almost 20-30 minutes just to greet me, I was left waiting in the reception area."
"Booked in, centre ran out of time."
"Spent over £500 on getting through MOT including new head lights and the shine barely 5 feet in front of me which is an MOT fail!!!"
"Complained online to KWIK -FIT - never got an answer."
"I was treated very differently to men waiting in the waiting room. Took out of the room multiple times to be upsold to and when I refused these offers I was offered advice that was actually false."