"Fantastic stay in a huge superior room for our silver wedding anniversary"
"The superior room we stayed in was large with a small but adequate bathroom."
"Our room in the lodge is really comfortable and clean."
"Rooms clean, well maintained and reasonably spacious."
"Rooms were spacious, bed was comfortable, room service was done every day and fresh towels were place in the room"
"The room was clean and tidy, with a very comfortable bed."
"Very nice room, clean, very comfy bed."
Cons:
"The rooms are a little dated & would benefit from being updated."
"The bedrooms however are another story, they need to be updated decor and bathroom sanity equipment needs renewing."
"Our room was a bit tired and requires some TLC."
"The Bathroom was again tired and shower poor."
"The room wasn't soundproofed and you could hear everything in the corridor outside."
"The only issue I had with the room was small details in the bathroom like peeling paint, cobwebs, broken shower screen, broken plug chain and a missing bind."
"Our room had wallpaper peeling off and damp patches along with cobwebs"
Food & Dining
Pros:
"Food excellent, food at the Fat Abbot good, especially the Sunday lunch."
"The dinner was fabulous with a great choice on the menu and the food was excellent"
"food at the gastro pub which is part of the hotel was awesome.. food was delish and really well priced"
"The pub is great and has amazing food for example fish and chips, burgers, lemonade and more."
"The breakfast was absolutely amazing. Packed full of protein and carbohydrates."
"Breakfast every morning was superb and loads of choice."
"The food and drink at the Fat Abbott the pub linked the to the hotel was lovely."
Cons:
"Only choice we got was tea or coffee which both were stewed and cold."
"Nice and relaxing only we had lunch included I had a salmon salad which was really disappointing as nearly all salad leaves and was smoked salmon."
"Food hum. Nice apart from too much kale (there are other vegetables) and what tasted like powdered mash."
"Fat abbot - good satisfactory but nothing too special."
"Had lasagne in pub, was Luke warm and really not nice."
"The breakfast was disappointing. The buffet full English breakfast was disappointing to the point that I ordered a stack of pancakes and fresh fruit salad instead."
"Breakfast buffet cold"
Service & Staff
Pros:
"Most staff are really helpful and friendly."
"Just had a fantastic stay at this hotel and spa."
"All the staff were professional, friendly & outstanding."
"Staff lovely."
"The staff are amazing and cannot do enough for you, everyone was so welcoming and accommodating."
"The staff are super helpful and courteous and really rather pleasant."
"The staff at the hotel were very friendly and super helpful, helping to make the event a real success."
Cons:
"The older receptionist was a little frosty but it didn’t spoil our stay."
"The next morning we were asked how the stay was, I suggested that it could have been better and the member of staff just stood there looking at me and just said 'ok' in a tone that was not very pleasant."
"The hotel staff were excellent but the Fat Abbott restaurant was very poor. Extremely understaffed and very impolite"
"Checking in wasn't a pleasant experience Chloe receptionist just wasn’t really friendly that put me off straight away!"
"Service was absolutely abysmal."
"Service at front desk was curt, and not very welcoming."
"Majority of staff looked disinterested."
Spa & Wellness
Pros:
"The spa was lovely and again staff were very helpful and friendly."
"The Spa is really good, with a nice swimming pool, jacuzzi, sauna and steam rooms, large gym and treatments."
"The spa was fabulous with pool, hot tub, steam room, sauna, aromatherapy room and salt room."
"The spa was spectacular and very clean."
"The spa facilities and gym are free for the guests to use and are open from 7am"
"Spa was amazing, pool, jacuzzi & gym I highly recommend this place"
"The spa was very clean and professionally staffed."
Cons:
"The pool was freezing and there was just no enjoyment."
"The spa was absolutely packed, everyone was squeezing into the facilities."
"The downside however, was the spa area and changing rooms look really tired."
"The decor of the spa is looking a bit tired and could do with a bit of an update."
"The spa on the other hand was not such a great experience."
"shame that sauna & aromatherapy were closed"
"Aromatherapy room smelt of sweaty feet for some strange reason."
Location & Accessibility
Pros:
"Location is great for access to York which is a short car journey away."
"The location is great for visiting York which is only 20 minutes away by car."
"Good location for centre & outlet there is a bus that goes to outlet just further up from the Parsonage if you don't want to drive and goes into the city too."
"Location and the look of the place is fantastic."
"The hotel is twenty or so minutes outside York and is easy enough to find."
"Location is nice, quiet area outside York near designer outlet."
"Idea location south of York very close to the park and ride to York."
Cons:
"It’s more than a short drive into York."
"Just be aware of a lack of compassion at this hotel."
"A little disappointed with lack of signs for spa."
"Had to leave hotel in the cold air to access spa."
"The coach room does not have a lift....so those with heavy luggage beware."
"We were put into a room right at the top of the hotel(3rd floor)up 3 flights of stairs. The 3rd flight were very steep and hard to climb when you have a suitcase."
"We found out the hard way that you need £1 for the lockers and have to rent a towel for £1.50."