Rossett Hall Hotel Reviews Summary

Room Quality

Pros:

• "The rooms are clean and comfortable with a modern bathroom and all the usual amenities."
• "The rooms are large and comfortable."
• "Fabulous room in a gorgeous setting, would definitely stay again."
• "Our room was nice and big with simple but nice furniture."
• "The twin room we had was spotlessly clean very impressive."
• "The rooms are really comfy and quiet."
• "A charming country hotel with comfortable and spacious rooms."

Cons:

• "For the money we paid for the rooms would have expected to be better quality rooms and not so run down."
• "The room was a lot smaller than the room upstairs but bed was bigger and very comfy, the bathroom was very dated."
• "The floors and the bed are remarkably creaky, both in ours and, quite audibly, in adjacent rooms."
• "Room had balls of hair and stains all over."
• "Room wasn't worth the money we paid, however clean and beds were comfortable."
• "Room we were in was a little dated and probably could do with a deep clean."
• "Found room full of dust on top of wardrobe."

Staff and Service

Pros:

• "A gorgeous stay!! Beautiful location, super friendly staff, really clean and all in all gorgeous!"
• "Me and my Fiancee recently viewed Rossett Hall as a potential wedding venue, we arrived without a booking and where graciously received and shown around the staff were very accommodating."
• "I must congratulate the hotel staff for the way they all made the experience very special for us."
• "Really nice staff and the food in the bar was amazing."
• "The staff did not have to give us this special service, but they are all so friendly and it was all down to their good nature."
• "Denise was very welcoming and happy to help on arrival."
• "The staff are professional, friendly and helpful."

Cons:

• "The WiFi is unusable, and if you're on Vodafone you won't get any reception."
• "The Saturday night was extremely noisy as there was a wedding reception taking place."
• "Room service order was incorrect & inedible, breakfast was poor, a wedding function went on early into the morning and could be heard throughout the hotel."
• "Complained at the end the guy was rude and arrogant, apparently in a large place like this no manager was around!"
• "Most of staff were grate but a couple were hard to get the attention and forgot what I had asked for."
• "Good luck trying to get served as the staff will prioritize them over you even if you're standing at the bar and are next in line."
• "The service was so bad we had to leave just as our desserts finally materialised from the kitchen."

Food Quality

Pros:

• "The buffet was very good and plentiful."
• "The restaurant food is exceptional, cooked to perfection."
• "The food was generally good, hot, and well presented."
• "Breakfast was plentiful and tasty."
• "Food was excellent with a good selection on the breakfast."
• "The meal itself was one of the best ive had in a Hotel."
• "The food from Oscars onsite restaurant was very nice."

Cons:

• "The meal was over salted, swimming in grease and not cooked properly."
• "Food OK scones no butter and very dry."
• "It’s a great hotel with very friendly staff but unfortunately they made a disastrous mistake with the supposedly gluten free meal for a coeliac wedding guest."
• "The food took a long time to come out."
• "All food was cold, the hottest thing was the horseradish."
• "Food choice a little limited... Food was OK but not fantastic."
• "The restaurant is so overpriced and poor quality product that has not been freshly made, just packet or jar sauce on cheap ingredients."

Facilities and Amenities

Pros:

• "Car parking was free, and there were plenty of spaces."
• "Lovely little place. Beautiful old building but very modern inside."
• "Beautiful gardens and plenty of parking."
• "A very accommodating hotel, nicely appointed and very affordable."
• "Excellent customer service from ALL staff from the maid to the general manager."
• "The hotel’s staff were most helpful and friendly."
• "The room is spacious and has an up market classic vibe."

Cons:

• "The WiFi is unusable, and if you're on Vodafone you won't get any reception."
• "The fitters have let them down as the finish is not as good as it should be."
• "The double socket in the room wasn't working and they had to set up an extension as maintenance was 'working on another site'."
• "The bathroom had cracked tiles, missing or damaged grouting and sealant."
• "The hotel could do with getting a little more up to date (tiny tellies and slow WiFi)."
• "There is no lift so people with mobility issues should ask for a ground floor room."
• "No hand-wash or soap provided in bathroom had to go to local supermarket to buy some."