Middlethorpe Hall and Spa Reviews Summary

Accommodation

Pros:

• "The rooms were very clean and tidy."
• "Our room was spacious."
• "The Lady Mary Suite was exquisite with a lovely view of the garden."
• "The period themed room was absolutely amazing and exceeded our expectations."
• "Room was exceptionally clean with everything we needed."
• "Lovely bedroom.very clean and was a good size."
• "It was wonderful and clean and homey and had everything we could've needed."

Cons:

• "Floors were creaking and rooms were far away from the hotel itself."
• "Rooms are old and a bit smelly, you can hear everyone talking and walking above and around you."
• "The only thing which needs to improve are the showers in the bathroom had barely any water pressure at all, so we ended up having baths all the time instead."
• "Was expecting the wow factor as I love old places, but was sadly disappointed as the place is very tired, old paint and sofas."
• "WIFI did not work, rooms are old and a bit smelly."

Spa & Wellness

Pros:

• "Booked myself in to the spa for my birthday and can not recommend this spa highly enough."
• "We had a half day spa experience which was fantastic from point of arrival to departure."
• "The spa was so relaxing, very quiet and highly recommend."
• "Full use of spa and pool for guests."
• "Came for the spa as a treat for my mum. Absolutely incredible experience."
• "The Spa staff were friendly and professional. The treatments I chose were absolute bliss."
• "The spa across the road is so lovely, I had a great massage and there is also a pool, sauna and jacuzzi which weren't too busy either."

Cons:

• "No real place to unwind and relax. No soothing music."
• "A real waste of a few hundred pounds and I will definitely look else where for another spa experience."
• "The spa is well kitted out, although the jacuzzi was out of order during our stay which was a tad disappointing."
• "The spa on the other side in the little cottage could be greatly improved."
• "Staff in the spa were a little inexperienced."
• "Definitely not a place to be pampered and spoilt."
• "The treatments were ok. But you could get that treatment in your local town."

Food & Dining

Pros:

• "Dinner outstanding and breakfast was glorious."
• "The raspberry soufflé was the best I’ve ever tasted."
• "The food was well presented and tasty when it came."
• "The quality of the food was outstanding!"
• "Amazing Dinning experience that is second to none."
• "The food was amazing I started with a salmon dish and it was exquisite."
• "Had dinner, breakfast and afternoon tea during our stay and all of the meals were delightful but dinner was simply devine."

Cons:

• "The food for the wake was very overpriced, but was average and nice."
• "Pudding was lovely but maybe not awesome."
• "The pool area could do with a spruce up and it all looked very third class and grubby."
• "Expensive food and drinks."
• "The only thing that came as a surprise, to put it mildly was the cost of 4 coffees at a few pence short of £30."
• "Her massage was double the price and half the satisfaction -of a massage she enjoyed a few weeks ago at Damzon Deen west of Kendal."
• "The car park was on a muddy surface but other than that not one bad word about it."

Service & Staff

Pros:

• "I found the staff very helpful and friendly, the Yorkshire breakfast was superb."
• "Mark the Porter went out of his way to make our stay enjoyable. Very kind staff."
• "From being greeted by a polite and helpful gentleman to being looked after by another very helpful gentleman."
• "Staff are super friendly and attentive, dinner was great with pre-dinner drinks in the drawing room while your order was taken and food prepared."
• "Friendly helpful staff where nothing was too much trouble."
• "The staff are honestly just perfect. So helpful and your every need catered for from concierge, reception, the restaurant staff to cleaning team are all so polite and warm in their approach to the guests."
• "All members of staff so attentive to our every request."

Cons:

• "We waited one and a half hours to get a drink in the Library which we had reserved for the party despite 5 times asking for a waiter to bring the drinks list."
• "Some staff are OK, some are devoid of personality."
• "Once we had been served our afternoon tea we were never asked how everything was or offered fresh tea."
• "Occasionally not quite enough staff."
• "We waited half an hour in the chilly Yellow Room before a waiter appeared with the menu."
• "Staff in the spa were a little inexperienced."
• "Only think would be two random guests walked into the lounge we were using and just say down, whilst we were obviously a funeral party."

Location & Atmosphere

Pros:

• "Location was lovely."
• "Really one of the loveliest stays I’ve experienced."
• "Beautiful 17th century manor now run by the National trust."
• "The period charm of the property and the delightful gardens just added to the overall ambience."
• "Wonderful views surrounding hotel, garden, for example, across from york races."
• "The extensive gardens are a must, absolutely beautiful."
• "Great location close to York centre but with a rural feel."

Cons:

• "Whist the lounge is impressive it’s quite chilly."
• "Toilets not too accessible for myself, a lot of stairs or go in a very old, very small lift."
• "Could do with a bit of a refresh but lovely location."
• "Was expecting the wow factor as I love old places, but was sadly disappointed as the place is very tired, old paint and sofas."