The Feathers Reviews Summary

Staff and Service

Pros:

• "Enjoyed 2 lovely meals here, the staff are brilliant and so friendly."
• "The staff were friendly, helpful, and cheerful."
• "Freddie our waiter was brilliant, good communication and service."
• "The staff are very attentive and friendly."
• "Very friendly hotel the staff were excellent."
• "A lovely welcoming atmosphere from all staff."
• "Staff were amazing, so friendly, caring, really lovely."

Cons:

• "And the bill comes with 10% 'optional' service charge automatically added."
• "Need to reconsider adding a 10% service charge for one tea, one coke, one beer and two sandwiches."
• "What we didn't appreciate was the 10% service charge."
• "Staff unhelpful. Tables wrong height to get the wheelchair under, tried 3 tables before I could get her close enough to eat."
• "Food service at dinner excruciatingly slow and staff all with an incredibly unfriendly and unprofessional disposition."
• "Service from the staff was poor. Quite rude as the waiter would be laughing and chatting with his colleague whilst he was serving us."
• "Extremely rude and unprofessional staff who need to go on a customer relations training course."

Rooms and Accommodation

Pros:

• "Our room was clean, spacious and very light."
• "The rooms are very, very comfortable."
• "The bedrooms have also been updated and look bright and fresh."
• "The rooms were spotlessly clean and beautifully presented."
• "The room was excellent (we stayed in the Kingfisher) and our meal in the restaurant was top class."
• "Room and facilities are excellent."
• "Rooms were well presented and clean."

Cons:

• "Overpriced very basic rooms which need updating."
• "On to the room net curtain at window had a tear in in and curtain was off the rail."
• "The only 'storage' in the room was a 2 foot metal pipe at head height with 4 coat hangers."
• "The rooms we were very disappointed in and looked really tatty and depressing, stains on the ceiling, lumps out of the wall roughly painted over, very tired."
• "Rooms could do with new wallpaper."
• "Bedrooms cold which is totally unacceptable in November."
• "Bedrooms are noisy - we were woken up on Saturday morning at 4am and 7am by deliveries."

Food and Dining

Pros:

• "Stopped in for a roast today. It was superb, beef was perfect, dark rich gravy and care had been taken with the veg as well."
• "The food came out it was fantastic everything that I asked four and a bit more even down to the fish fingers being homemade for my youngest son."
• "Everything arrived quickly and tasted fantastic. Highly recommend the turkey roast with trimmings, followed by the sticky toffee pudding dessert."
• "The meal was plentiful, lots of choice, very tasty and excellent value for money."
• "Great menu with a wonderful selection."
• "The food was excellent, the sauce with the sea bream was delicious."
• "The Sunday carvery at the Feathers Hotel is faultless, the choice of meat and vegetables were cooked to a high standard."

Cons:

• "The pork belly was fatty, no crispy top, just a black layer, the texture of leather and inedible."
• "Mussels were chewy and tasteless."
• "The desert was marginally better but the custard was served stone cold."
• "Food very basic when it did arrive and overpriced."
• "The children's pasta was overcooked penne with a tin of chopped tomatoes thrown over the top, no seasoning and certainly not a tomato and basil sauce!"
• "The only vegetarian option that night was gnocchi and it was the worst meal we have ever had."
• "Very poor quality lunch - meal nearly cold, Yorkshire pudding terrible and beef overcooked and tough."

Location and Facilities

Pros:

• "Had a great weekend away a nice place to discover North Norfolk."
• "Fantastic location in the center of Holt with onsite parking."
• "Recently change of ownership and refurbished to an excellent standard."
• "Recently under new management the renovations are brilliant and I have particularly enjoyed the open fire in the reception room on the left."
• "We stayed at the Lawn Rooms just down the road which is now part of the Feathers."
• "The hotel is ideally located to visit lots of places in Norfolk."
• "Great location right at the centre of the town with an area to sit outside and a nice conservatory."

Cons:

• "The parking is very small (space for 10 cards) so whilst we did get a space, we did have to go to Lawns Rooms to park as there was no space in the evening of our second night."
• "Parking was a bit of an issue - there is a car park, but without enough spaces for the number of guests."
• "The rooms look lovely and are cozy, the only issue we found was that the music from the restaurant could be heard until just after 12pm and then started back up at 7:30 am."
• "The refurbishment is very nice and the staff serving is very tentative and nothing seems to much trouble pity the kitchen staff were like this and shut off when they finished it has happened before the noise it’s just not acceptable."
• "Radiator in bathroom would not turn off and it just happened to be a very hot day!"
• "Our room was situated outside the store cupboard which meant that we did hear the door shutting often in the morning."
• "Court yard needs more shade and all tables need to stay out longer."