Designer Sofas For You Reviews Summary

Delivery Service

Pros:

• "Brilliant service from start to finish."
• "The delivery was as promised and they even delivered on a Sunday within a specified time slot!"
• "The delivery team was headed up by Lee, he was friendly and team were efficient."
• "The delivery driver rang a week before to give me a 3 hour delivery slot and called half an hour before he arrived."
• "Delivery slot was confirmed 2 days in advance and I received a phone call 30 minutes prior to arrival."
• "The delivery guys arrived on time at 2pm. Lee was very helpful and polite."
• "The delivery guys KG and DK were fantastic and very helpful getting this up into my flat."

Cons:

• "Extremely poor service, ordered a sofa on 17 August and paid in full. We were told delivery before 5 October, received a text yesterday reminding me the delivery date was 28 October."
• "Item was not delivered on the given date. Delivery was a week late then scheduled."
• "Delivery date on time, but late.... too late to unwrap as it was delivered."
• "No contact no communication even delivery guy didn't call before they came to deliver, not very professional at all."
• "The delivery men were unable to carry it up one flight of stairs yet my partner and I managed to do it after they had just dumped it in our hallway and rapidly left."
• "Instead of carrying the sofas, they decided to drop them onto the wet floor and drag them across the floor to our flat."
• "Poor customer service. After calling twice last week to know when my delivery will be made, I am told today it is tomorrow, !! no flexibility at all on the delivery date or time."

Product Quality

Pros:

• "The sofa was a perfect match for chairs we had bought from elsewhere at a much higher price."
• "Very classy and great value."
• "The chair is even better than I thought."
• "Purchased 1 x Chesterfield 3 seater Sofa Settee and 2 x Chesterfield Queen Ann High Back Wing Chairs In Soft Vele Iron Grey Leather, Very pleased with the price, quality, comfort and finish on all items."
• "The merchandise is of excellent quality and craftsmanship."
• "Chairs were well packed. Exceptionally well made - very comfortable."
• "The product was even better than I expected, really high quality."

Cons:

• "The couches themselves were shipped in their OWN bus, completely bubble wrapped by a family friend; they had no way of being damaged in transit and yet there’s small scratches on every little 'hidden' surface area / the back."
• "Bought 2 sofas and they came at a good price. About 6 months in, the cushions have just flattened so it is very uncomfortable to sit on them."
• "The foam seats are ridiculously hard, with very little give in them."
• "The sofas squeaked when we sat on it and despite ordering medium sofa cushion the sofa was very hard."
• "The furniture arrived on the due date and my partner paid the balance another £857. On close inspection it became apparent that the exposed mahogany chair frame was cracked."
• "The exposed mahogany chair frame was cracked across the main joint."
• "The sofas are smaller than the sizes advertised, one has a great big pleb in the arm."

Customer Service

Pros:

• "Thank you to everyone at Designer Sofa's for you."
• "Their staff was so helpful and professional and they went out their way to answer my questions."
• "Would recommend Designer sofas 4 u to anybody."
• "Very pleasantly surprised by the excellent service and communication from initially making a purchase to the delivery men who were superb at getting a massive big armchair around a tight door way an in to our living room with zero damage to anything."
• "I would highly recommend Designer Sofas 4U."
• "Very good customer care throughout, especially Sarah who pulled my attention to something I missed."
• "The customer care team are very friendly and professional, in particularly Beckii who I was dealing with."

Cons:

• "AVOID AVOID AVOID!!! delivered 29/08/2020 Initially gave 3 stars but not happy at all."
• "I have sent multiple emails after requesting a refund (I cancelled the order within less than an hour). My emails were ignored."
• "Very disappointing service all around."
• "Worst company I’ve ever had to deal with... unable to fulfil order."
• "Customer service is very patronising and child like comments."
• "Polite however very poor and disinterested customer service when I rung."
• "The customer service is really awful very defensive and unwilling to help."