Address: 292 Market St, Hyde, SK14 1HD, United Kingdom
Phone: +441613681663
Rating: 4.5
based on 300 reviews.
Customer Service
Pros:
"Amazing experience with Stoneacre. Fixed my car so fast and had a brilliant courtesy car."
"Called in to browse dealt with by John who went above and beyond to find what we wanted and within our budget."
"Amazing service from Aiden Phillips and the Team."
"The parts staff were exemplary and sorted it out for me."
"They were very helpful and organised and great at keeping me updated as to what was happening."
"I have found the following staff Sam, Olly and Dan are the most helpful and friendly staff."
"The service we received was excellent. We were given a courtesy car, kept updated on progress and when we collected the car it had been cleaned inside and out."
Cons:
"Dreadful customer service from start to finish. Both cars I’ve purchased have been brand new but full of faults."
"The salesman rushed through the purchase and even left before we was handed the keys!"
"Argumentative as hell and dont value a customer what so ever."
"Absolutely appalled at the aftercare and it’s safe to say I wouldn’t recommend stoneacre to anyone nor will I be getting any future vehicles from here."
"They’re quick to make you buy a car but the aftercare is horrendous."
"Receptionists are rude (quick to put blames on other people)."
"Staff are rude and unhelpful, rarely return calls without being chased."
Value for Money
Pros:
"Not only did they find me the most gorgeous car, they managed to get it well below my budget!"
"The cars are reasonably priced with a fantastic service thrown in."
"Lovely car with a great price, we're very happy with it."
"The car was excellent value for money with only 9000 miles on the clock and I really love it."
"Stoneacre Hyde's price offer appears to be the cheapest in the country."
Cons:
"Tried to charge me £1,700 for repairs that did not need to happen!"
"Beware of the APR and balloon payment."
"I was sold a package with 15.9% APR even though I had exemplary credit score."
"What a waste of time, my daughter went for a car that was advertised at 12595 and then they told us the price for the car had gone up from £12595 to £13995."
Purchase & Sales Experience
Pros:
"I had a great experience at Stoneacre Hyde. Having been to a different dealership before where I felt the salesman had no real interest in helping me, Stoneacre was the complete opposite."
"Nothing was too much trouble, we were so happy he managed to find us the best deal and it was a quick, efficient and smooth process."
"Mark looked after us when we came looking for a new car. Mark was ever so helpful and a fabulous character."
"Olly was brilliant in finding me the perfect car and getting me the best deal."
"The process was fast, went in on a Saturday and drove away in our new car on the sunday 10/10!"
"I would definitely recommend this place to anyone looking for a new or used car."
"Fantastic service from start to finish."
Cons:
"Worse place to buy a car from."
"Please avoid, it’ll save you a bunch of problems."
"The worst experience of my life dealing with this car company."
"But one of the worst companies I have ever dealt with when it comes to car sales."
"Disgusted with Stoneacre and wish I’d never set foot in the place. Would strongly recommend going elsewhere and avoiding this dealership at all costs."
"By far the worst experience I've ever had with a car dealer."
"Not good customer service at all and definitely won’t be recommending them."
Aftercare & Service
Pros:
"The site is Covid secure and there is clear guidance for visitors."
"Stoneacre Hyde was recommended to me by family members who have always used this garage."
"His customer service skills were amazing and he is a credit to Stoneacre."
"I will definitely visit again."
"He made the whole experience of buying a new car easy and pleasurable."
"Great customer service and free car collect and drop off within a 10 mile radius...extremely helpful!"
"The staff are extremely friendly and helpful."
Cons:
"DO NOT TAKE YOUR CAR HERE FOR A SERVICE."
"Service managers have no mechanical skill and will charge you for anything and everything."
"Sold me a policy for my tyres and wheels, when I’ve come to use it, the first time there was 0 contact and they tried to charge me."
"It took 4 months to get the car repaired and had to chase this up with them as they made no effort to keep me informed of what was going on."
"Unhelpful staff and also had the wheel locking nut key stolen from the vehicle following the MOT."
"Stoneacre was reluctant to help."
"Frustratingly slow service taking almost two months for something other garages are able to do much quicker."