Stellantis &You Peugeot West London Reviews Summary

Customer Service

Pros:

• "Ammar and James made everything so easy for me and went above and beyond to ensure I was happy."
• "Had a great experience viewing cars and Zaid was particularly helpful."
• "Excellent service from Mirza. Firstly, he got me a great deal on my new car- and excellent price on my trade-in, but his customer service overall was first-class."
• "Mr Akeel Osman has provided fantastic service but providing me a new car at such short notice."
• "Thank you so much, you've made this transaction feel utterly effortless!"
• "Akeel Osman is the best person we have ever got a car from."
• "Thank you, Ashok for a Great Service for our New Peugeot 2008."

Cons:

• "Based on my experience I will not recommend Robins & Day West London or Peugeot made vehicles."
• "No calls returned no emails replied back to always told call u later and it never happens."
• "Probably the worst experience of buying a second hand car i have ever been involved with."
• "The after sales care is abysmal if i could leave a zero rating i would."
• "Terrible customer service- never answers the phone and never calls you back."
• "I have a history with Robins and Day. So many lies."
• "The problem is, they are so ‘Nice’ in getting you to ordering and purchasing from them BUT if anything goes wrong regarding what you have ordered, there is no follow up!"

Facilities & Amenities

Pros:

• "They also have a great tea and coffee station for while you’re waiting."
• "However, the car park on the first floor is still very convenient."
• "The new showroom looks beautiful!"
• "I just got a new DS7…. beautiful car stunning."
• "This dealership is phenomenal."
• "Very professional offices, it's easy to schedule appointments and it's well located."
• "Only thing good about this place is cleanliness and well designed showroom."

Cons:

• "Don’t buy a Citroen! The electrics are renowned for breaking which will cost you loads more in the long run."
• "I had a poor experience here, sales staff didn't really know much about the car I was interested in, didn't really sell me the car, just left me to it."
• "Atrocious customer service/accounts department. Shame I can't award zero stars!"
• "The ABS wiring loom is damaged due to rodent damage and all brake discs and pads need to be repaired due to wear and tear."
• "Also, these guys take forever just to do something."
• "They show items as 'red' = requires immediate attention, that should not be 'red', presumably to pressure you into signing off."
• "Car is fantastic and buying the car was easy (of course, because the staff are getting a sale). But, it took over a week for anyone to refund my reserve money I paid for the car."

Sales Experience

Pros:

• "I was greeted by Zaid, who assisted with making a parking space available."
• "Zahid was so professional, knowledgeable and welcoming."
• "James, my hero, was the one who stepped in and did everything he could to help me."
• "I had an excellent experience purchasing my new car (a Peugeot 3008 Allure Premium 1.5ltr diesel) from Robins & Day West London in Chiswick."
• "Absolutely fantastic customer service! Recently bought a car from Akeel, who has served us for many years."
• "Bill was absolutely amazing! Helped us through the process to make it so easy, professional, friendly and a lovely man."
• "Amazing service. I was immediately approached by a lovely car salesman called Dylon/Dylan."

Cons:

• "I could only assume the sales advisor had been fired and therefore unable to vouch that he had offered me a free service."
• "I purchased a car from an incompetent sales advisor, who not only messed up my order but also informed me I would receive my first year service for free."
• "Unfortunately not a positive experience here."
• "I returned the following day to pick up the car but was nervous to drive an unfamiliar car through the rush hour traffic of West London so Akeel organised one of his people to drive me and my new car to my home."
• "I then had to walk to the bank on Chiswick High Road to deposit the cash in order to pay for the service by card."
• "Don't try to call the Customer Serv/Accounts option as they NEVER answer the phone."
• "Steer clear unless you don't mind wasting your time!"