Rybrook Preston Reviews Summary

Customer Service

Pros:

• "Everything was vey well dealt by our sales executive Mr Daniel Cox."
• "Dan Cox made the whole process so stress free and simple."
• "Excellent service from start to finish with Daniel Cox."
• "Craig was very helpful, no pressure from the sales staff."
• "Very efficient and courteous service from our Sales Executive Craig Ellis."
• "Daniel Cox, our Sales Executive, sought to find the best possible vehicle to match our requirements."
• "The Sales Executive Daniel was polite and very helpful."
• "Went here to have a safety recall done on my Volvo S80. Super service. Lovely reception staff."

Cons:

• "Appalling customer service."
• "Preston Volvo show a blatant disregard for their customers' safety."
• "The manager in the back could see I was there and made no attempt to ask if I was ok."
• "The salesman was considerably rude about my car."
• "My husband and myself visited this dealership, the young man on the enquiries desk was very dismissive."
• "After sales customer service is absolutely abysmal."
• "Despite multiple breakdowns Volvo are still unable to identify ongoing issues with the car."
• "I was appalled at the customer service from this dealership."

Buying Experience

Pros:

• "The whole buying experience at Rybrook Preston was a pleasure."
• "Fantastic experience. Test driving the cars of interest to me was easy and flexible."
• "Very professional approach which made the buying process very easy."
• "I could not have hoped for a better service. Throughout the process Daniel Cox was very personable and efficient."
• "Daniel was extremely helpful at all stages of my car purchase."
• "After trying 2 other dealers I bought my XC60 at Rybrook Volvo Preston. Excellent buying experience."
• "Lee and Imogen for their incredible professional, caring and friendly help."
• "A mega thank you to Craig, Lee and Imogen for their incredible professional, caring and friendly help."

Cons:

• "Came into the branch and wanted to get a XC40. I walked in and waited around for 10 minutes until I was acknowledged."
• "The manager in the back could see I was there and made no attempt to ask if I was ok and needed any help."
• "The salesman was considerably rude about my car after he looked at it."
• "He only gave me £17000 for it and tried to say because the services wasn't done by the actual car manufacturer it wasn't serviced."
• "I was informed twenty minutes after arriving to test drive a vehicle that it had not been prepared despite calling to confirm earlier that day."
• "The sales representative did not have the decency to apologise or even speak to me while I was there."
• "I have still not received any contact despite it being clear that I was unhappy with the service provided."
• "I was told that they did not have the part required part! We were told they would contact us the following week to re-arrange the appointment. No one called us."