Address: Watling St, Dordon, Grendon CV9 2PZ, United Kingdom
Phone: +441827893000
Rating: 4.9
based on 174 reviews.
Customer Service
Pros:
"A very professional and friendly service who go the extra mile."
"Fantastic customer service. It was nice to meet a salesman that was realistic and honest."
"The staff simply go above and beyond to help you get your dream car, and their follow up customer service is equally as good."
"Really well organised family run business."
"The team are very honest and helpful and they want to ensure you have no problems once you have driven away with good after sales service."
"From the very first point of contact they were polite, professional, helpful, accommodating and knowledgeable."
"The team were great, they quickly reply to messages and they were really helpful and accommodating to my travel arrangements on the day of pickup."
Cons:
"These people sold me a faulty car. I deeply regret buying this car as it has been nothing but trouble since I purchased it."
"We had a couple of 'teething' problems with our latest car after owning it for about 2 months."
"Found battery was past its useful life, after having the car only a few days."
"Car not exactly as advertised, but I still like it."
"The car developed an engine management light a few days after we had the car, it turned out to be a minor issue with a sensor needing replacing."
"Did have a slight issue with the car a few weeks ago but Bob and Andy dealt with it straight away got me booked in at a garage and within a couple of days it was all sorted!"
"I noticed that aircon was not working as it should but speaking to Andy again this was soon sorted."
Quality of Cars
Pros:
"I bought a lovely 12 plate Polo which was reasonably priced and they put a fresh MOT & Service on it and refurbed the alloys which makes the car look brand new!"
"Highly recommended company for the quality of their cars and the service they provide!"
"They even replaced a tyre at their cost within a few hours before sale because it was close to the legal limit."
"Not only was my used Discovery Sport immaculate, with work done on it beyond the call of duty!"
"The car looks amazing."
"The car I brought was fantastic value for the spec and miles and I could not have asked for more."
"Cars have performed brilliantly."
Cons:
"There was a problem with the transmission of my car After the 5 months."
"The car I chose encountered a fault (not due to AW Carhouse) whilst AW Carhouse sourced for it to be prepared to the best standard ready for when it was driven off the forecourt."
"Really happy with the car had a couple of small issue as you can have when buying second hand cars."
"Had a couple of small issue as you can have when buying second hand cars."
"The car developed an engine management light a few days after we had the car, it turned out to be a minor issue with a sensor needing replacing."
"Did have a slight issue with the car a few weeks ago but Bob and Andy dealt with it straight away got me booked in at a garage and within a couple of days it was all sorted!"
"I noticed that aircon was not working as it should but speaking to Andy again this was soon sorted."
After Sales Service
Pros:
"Had an issue sorted under warranty since, would 100% recommend and WILL be using again."
"Great after sales service too."
"They look after you even when the money has been handed over."
"Andy was great with aftercare! You wouldn’t get that in most cases."
"Even the aftercare from this team was top notch."
"Great after sales experience too. Thank you Andy."
"They've been great with contact and really helpful along the way."
Cons:
"These people sold me a faulty car. I deeply regret buying this car as it has been nothing but trouble since I purchased it."
"We had a couple of 'teething' problems with our latest car after owning it for about 2 months."
"Found battery was past its useful life, after having the car only a few days."
"The car developed an engine management light a few days after we had the car, it turned out to be a minor issue with a sensor needing replacing."
"Did have a slight issue with the car a few weeks ago but Bob and Andy dealt with it straight away got me booked in at a garage and within a couple of days it was all sorted!"
"I noticed that aircon was not working as it should but speaking to Andy again this was soon sorted."
"only complaint he ran out of tea bags."
Purchase Process
Pros:
"Pleasure to do business with Andy and his team."
"I've placed a deposit at 10AM and by 5PM the car and finance was ready with a fresh MOT, and services done."
"Anthony and Andy made the purchase of my car an absolute breeze, nothing was too much trouble."
"Thank you to Andy and Bob for making the buying process so easy and informed!"
"Anthony was extremely helpful throughout the process and was willing to assist even after I had purchased the vehicle."
"Andy (management) went above and beyond to ensure that I felt confident in utilising their car-buying services."
"The service received from start to finish was first class."
Cons:
"These people sold me a faulty car. I deeply regret buying this car as it has been nothing but trouble since I purchased it."
"Car not exactly as advertised, but I still like it."
"The car developed an engine management light a few days after we had the car, it turned out to be a minor issue with a sensor needing replacing."
"Did have a slight issue with the car a few weeks ago but Bob and Andy dealt with it straight away got me booked in at a garage and within a couple of days it was all sorted!"
"I noticed that aircon was not working as it should but speaking to Andy again this was soon sorted."
"only complaint he ran out of tea bags."
"The car I bought was in excellent condition, I am extremely happy with it!"