AW Carhouse Limited Reviews Summary

Category: Car dealer Tamworth

Address: Watling St, Dordon, Grendon CV9 2PZ, United Kingdom

Phone: +441827893000

Rating: 4.9
based on 174 reviews.

Customer Service

Pros:

  • "A very professional and friendly service who go the extra mile."
  • "Fantastic customer service. It was nice to meet a salesman that was realistic and honest."
  • "The staff simply go above and beyond to help you get your dream car, and their follow up customer service is equally as good."
  • "Really well organised family run business."
  • "The team are very honest and helpful and they want to ensure you have no problems once you have driven away with good after sales service."
  • "From the very first point of contact they were polite, professional, helpful, accommodating and knowledgeable."
  • "The team were great, they quickly reply to messages and they were really helpful and accommodating to my travel arrangements on the day of pickup."

Cons:

  • "These people sold me a faulty car. I deeply regret buying this car as it has been nothing but trouble since I purchased it."
  • "We had a couple of 'teething' problems with our latest car after owning it for about 2 months."
  • "Found battery was past its useful life, after having the car only a few days."
  • "Car not exactly as advertised, but I still like it."
  • "The car developed an engine management light a few days after we had the car, it turned out to be a minor issue with a sensor needing replacing."
  • "Did have a slight issue with the car a few weeks ago but Bob and Andy dealt with it straight away got me booked in at a garage and within a couple of days it was all sorted!"
  • "I noticed that aircon was not working as it should but speaking to Andy again this was soon sorted."

Quality of Cars

Pros:

  • "I bought a lovely 12 plate Polo which was reasonably priced and they put a fresh MOT & Service on it and refurbed the alloys which makes the car look brand new!"
  • "Highly recommended company for the quality of their cars and the service they provide!"
  • "They even replaced a tyre at their cost within a few hours before sale because it was close to the legal limit."
  • "Not only was my used Discovery Sport immaculate, with work done on it beyond the call of duty!"
  • "The car looks amazing."
  • "The car I brought was fantastic value for the spec and miles and I could not have asked for more."
  • "Cars have performed brilliantly."

Cons:

  • "There was a problem with the transmission of my car After the 5 months."
  • "The car I chose encountered a fault (not due to AW Carhouse) whilst AW Carhouse sourced for it to be prepared to the best standard ready for when it was driven off the forecourt."
  • "Really happy with the car had a couple of small issue as you can have when buying second hand cars."
  • "Had a couple of small issue as you can have when buying second hand cars."
  • "The car developed an engine management light a few days after we had the car, it turned out to be a minor issue with a sensor needing replacing."
  • "Did have a slight issue with the car a few weeks ago but Bob and Andy dealt with it straight away got me booked in at a garage and within a couple of days it was all sorted!"
  • "I noticed that aircon was not working as it should but speaking to Andy again this was soon sorted."

After Sales Service

Pros:

  • "Had an issue sorted under warranty since, would 100% recommend and WILL be using again."
  • "Great after sales service too."
  • "They look after you even when the money has been handed over."
  • "Andy was great with aftercare! You wouldn’t get that in most cases."
  • "Even the aftercare from this team was top notch."
  • "Great after sales experience too. Thank you Andy."
  • "They've been great with contact and really helpful along the way."

Cons:

  • "These people sold me a faulty car. I deeply regret buying this car as it has been nothing but trouble since I purchased it."
  • "We had a couple of 'teething' problems with our latest car after owning it for about 2 months."
  • "Found battery was past its useful life, after having the car only a few days."
  • "The car developed an engine management light a few days after we had the car, it turned out to be a minor issue with a sensor needing replacing."
  • "Did have a slight issue with the car a few weeks ago but Bob and Andy dealt with it straight away got me booked in at a garage and within a couple of days it was all sorted!"
  • "I noticed that aircon was not working as it should but speaking to Andy again this was soon sorted."
  • "only complaint he ran out of tea bags."

Purchase Process

Pros:

  • "Pleasure to do business with Andy and his team."
  • "I've placed a deposit at 10AM and by 5PM the car and finance was ready with a fresh MOT, and services done."
  • "Anthony and Andy made the purchase of my car an absolute breeze, nothing was too much trouble."
  • "Thank you to Andy and Bob for making the buying process so easy and informed!"
  • "Anthony was extremely helpful throughout the process and was willing to assist even after I had purchased the vehicle."
  • "Andy (management) went above and beyond to ensure that I felt confident in utilising their car-buying services."
  • "The service received from start to finish was first class."

Cons:

  • "These people sold me a faulty car. I deeply regret buying this car as it has been nothing but trouble since I purchased it."
  • "Car not exactly as advertised, but I still like it."
  • "The car developed an engine management light a few days after we had the car, it turned out to be a minor issue with a sensor needing replacing."
  • "Did have a slight issue with the car a few weeks ago but Bob and Andy dealt with it straight away got me booked in at a garage and within a couple of days it was all sorted!"
  • "I noticed that aircon was not working as it should but speaking to Andy again this was soon sorted."
  • "only complaint he ran out of tea bags."
  • "The car I bought was in excellent condition, I am extremely happy with it!"

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