"Helpful service advisor (Sharon) Informed me of the outcome of the service and the next steps needed when I collected my car."
"Everyone was very polite and professional in the whole process."
"Lydia went above and beyond."
"Great customer service from Dawn."
"The staff were very professional friendly and knowledgeable."
"Your customer service is excellent."
"Staff is very polite, helpful and comprised of wonderful individuals who are always eager to serve their clients."
Cons:
"This further highlights how poor there communication is."
"Terrible customer service I’ve ever experienced. Total lack of communication and absolute disregard for customer courtesy."
"Not answering phone calls or emails."
"Very poor ability to quote."
"No courtesy car, rude staff, failure to return calls in a timely fashion, stories that kept changing and weeks and weeks to repair the car."
"Appalling after sales customer service."
"Worst customer service ever by ford."
Vehicle Service and Sales Experience
Pros:
"An hour later everything was completed, service done and now passed the mot, very efficient."
"Fabulous experience with this dealership compared to SMC Crayford!"
"I have recently purchased a vehicle from SMC Ford Gravesend, and cannot fault the service received."
"Brilliant experience with SMC gravesend my second purchase Nick and Prab are incredible!"
"Very satisfied & happy with the whole outcome."
"I would highly recommend them to anyone and have done over the years, this is my 3rd car from SMC Gravesend, 5th in total from the company."
"Highly recommend SMC ford in Gravesend."
Cons:
"Absolutely woeful experience. This was about a year ago so it could be better but I booked my car in for a service and was then presented my car back with the paperwork to suggest that I had had a lesser service than I had paid for."
"The only fact that let me very unsatisfied was the fact that I asked and was agreed a full tank on delivery and at the end, during the car delivery, I only had a quarter of the tank."
"Sorry not happy 2 weeks after the service, am broken down awaiting ford assistance."
"Car had a service from smc gravesend on Friday the 15th November, they drained the oil out of my car and forgot to put any back in it."
"Terrible communications and very over priced. Would avoid."
"Please avoid this garage for any repair works you need done terrible service."
"Appalling customer service, quality of work was incredibly poor and overall a very frustrating and horrible experience."
Staff and Sales Representatives
Pros:
"The guy in the parts department was so helpful — both plates printed and ready within ten minutes."
"Lydia in Sales kept in regular touch with progress on delivery."
"Mark was very knowledgeable about the various cars and trims and put us at ease."
"We were very pleased with the way he looked after us and our needs and questions were answered fully."
"Great experience. Your sales representative, Robert Tomic, guided my husband and I through the daunting process of buying a new car."
"Massive thanks to Purdy and Peter especially."
"Thank you to Jade Abbott who wasn’t a pushy sales person at all and assisted me with any questions I had and made the whole process easy and stress free."
Cons:
"Ha where do I start? Absolute joke. I have been purchasing a Ford transit custom for the past 3 years brand new from ford paid for cash."
"Great for a purchase but forget about after sales."
"For the 2nd year in a row I got a message saying my service and MOT had to be cancelled a couple of days before the booking."
"Had a test drive here, although arranged a week before nothing was ready when we arrived."
"So previous review was removed.... says it all really."
"Unfortunately I will not be able to recommend this company after the ordeal they put me thru!!"