DLG Auto Services Aylesbury Reviews Summary

Customer Service

Pros:

• "Very efficient and helpful communications."
• "Every member of the staff are friendly and helpful."
• "Communicative and accommodating staff that made the process effortless."
• "I dropped my car off and was informed every day with the progress."
• "I was kept up to date every step of the way and was delivered back to me ahead of schedule."
• "Excellent service from start to finish. Really friendly and helpful people at the office."
• "Exceptional customer service, communication, clear updates and exceptional support team."
• "Really good experience with this company, collected my vehicle in a timely manner."

Cons:

• "Having asked not to be contacted at the time of reporting the accident, I was annoyed to be hassled over the next few days."
• "Car booked in Thursday am to fix & repair while I waited, but they did not have the software to up-date the car after the repair."
• "If I had any disappointment, it was to do with the company providing the replacement vehicle which took a very long time!"
• "A family member of mine used this company for a repair job and was disgusted by the awful customer service received."
• "Can't award zero stars. Awful, poor quality repair with no quality control."
• "Left my car in worse condition than when it went in. These people are fraudulent."
• "It's a shame you can't give zero stars. They did a bad fix on my car and refused to sort it."
• "Repair was done ok, however, I had petrol enough for 30 miles and when they returned my car, it was gone."

Quality of Work

Pros:

• "I'm very pleased with the work completed. It looks as if it were new."
• "Very happy with the repair on the damaged areas too."
• "The new bumper looks magnificent."
• "The job was completed really quickly and to a high standard."
• "The car has come back as good as new!"
• "The work carried out was at a very good standard."
• "Body and mechanical repair after an accident was carried out to a high standard."
• "The repairs to the car were carried out well and painlessly."

Cons:

• "After 3 months and taking so much time off work, vehicle was dropped off and picked up on more than 5 separate occasions due to unsatisfactory standard of repairs."
• "Awful, poor quality repair with no quality control."
• "The state that my car went in the first time, I thought that it was going to be written off but the guys at DLGAutoServ did a brilliant job and the car came back like nothing had happened."
• "Left my car in worse condition than when it went in. These people are fraudulent."
• "It's a shame you can't give zero stars. They did a bad fix on my car and refused to sort it."
• "Repair was done ok, however, I had petrol enough for 30 miles and when they returned my car, it was gone."
• "A family member of mine used this company for a repair job and was disgusted by the awful customer service received as well as a very bad repair job done to the car."
• "The paint respray job they did looked great and they took a golfball sized dent out the rear panel which I’m over the moon with!"

Efficiency and Timeliness

Pros:

• "Very pleased with the turnaround, I was expecting it to take another week, but pleasantly surprised the job was completed in a few days."
• "All completed to a good standard. The delay was not of DLG making as parts were delayed by a supplier."
• "This was arranged through my insurance company. Easy to work with. Collection and delivery was arranged and the driver was friendly and professional."
• "DLG Auto Service performed a repair on my bumper due to someone reversing into my car. The job was completely quickly and efficiently."
• "Prompt collection of vehicle for repair and provided courtesy car. They kept us updated throughout on progress and the car was repaired and back to us in a sensible timeframe."
• "The service received was exceptional, I can not fault there professionalism."
• "Insurance accident claim, was repaired by DLG. Was collected and returned from house perfect on communication."
• "Fixed quickly and to a high level. Kept inform the whole time, never a problem calling through and car delivered back to me clean and COVID safe."

Cons:

• "After 3 months and taking so much time off work, vehicle was dropped off and picked up on more than 5 separate occasions due to unsatisfactory standard of repairs."
• "My only slight niggle was that for such a small repair it did take ages."
• "Took my Truck on the 25th June after an accident (which wasn't my fault) didn't finish the full repair as apparently an item was on back order and would not be in until the end of July... it is now the 1st September and I have not heard anything from this company at all!"
• "Left my car in worse condition than when it went in. These people are fraudulent."
• "Good quality repair after I shunted someone. Only problem was the return date of the car was put back 3 times due to supply problems and then fit problems."
• "Car was in for repair after being involved in an accident The service offered by DLG was quite outstanding They ticked all the boxes in terms of the highest level of customer service and their communication system was outstanding Many companies could benefit from benchmarking their operation with DLG Congratulations to all the team."
• "Repair was done ok, however, I had petrol enough for 30 miles and when they returned my car, it was gone."
• "It's a shame you can't give zero stars. They did a bad fix on my car and refused to sort it."