Address: The Roe, Saint Asaph, LL17 0HY, United Kingdom
Phone: +441745799314
Rating: 4.3
based on 360 reviews.
Accommodation
Pros:
"The rooms are a good size, comfy bed with the usual tea and coffee facilities."
"The room we stayed in looked new, immaculate, the bathroom was clean, everything looked superb."
"Lovely place to stay. Ample parking which is always important when you’re travelling by car."
"The room was clean & tidy."
"Hotel room lovely, clean and large."
"The ROOM was SPOTLESS, as was the SHOWER/BATH-ROOM."
"Room was above standard. Beds were very comfortable."
Cons:
"Lovely place to stay, they have double windows to help with the traffic noise located near a busy road but with the windows closed you do hear the traffic just not great on a hot day having to close the windows."
"This should'nt be a 4 star hotel. There was no fridge in the room, no safe, no telephone inside the room and the drawer to keep the clothes is tiny and not enough for a family."
"The curtains didn't come close to covering the window and with a bright light outside the room was light all night."
"The room was quite a let down though with a list of issues including: Alot of dust on multiple surfaces (Door, TV, Chair), the bottom of the bathroom door had a hole in it, smoke alarm hanging off the ceiling, cobwebs on the ceiling, dirty hand print on the wall, a hair in the bed, toilet roll holder on the wall loose, shower curtain rail loose, tea and coffee stains on wall and skirting board and more that I probably cant remember."
"We'd booked a family room but our room was only set up for a couple."
"But no lift to rooms. Not accessible."
"The room seems to just be a double with a sofa turned into a bed and an extra bed but it fits us all fine."
Service
Pros:
"Good value for money and the staff were welcoming and friendly."
"The staff were very friendly and polite, we can't fault the food or the staff and will definitely come back."
"Staff were lovely and helpful."
"Exceptional service, food and the building looked amazing."
"Very clean and tidy wherever you are, hospitality excellent, service with a smile."
"Excellent experience. Somehow managed to book the wrong date for our stay, but the man on reception solved the issue with the minimum of fuss."
"The staff were welcoming and nice people to deal with."
Cons:
"Service was very good, food excellent however I did mention when making the booking that I was celebrating my 65th birthday with my family after which no mention was made by any member of your staff so obviously slightly disappointed."
"It was my daughters birthday and no one acknowledged her either."
"Service was horrendous, bar staff wouldn't talk to me, the person in the wheelchair, but they spoke to my partner."
"The staff were very unhelpful and come the evening keep coming up to us and other guests from 10-20pm asking us to hurry up and could we start making our way out, as they wanted to close the bar."
"We had booked early check in due to being at a wedding, this seemed to be a big issue despite being booked for 6 months."
"Very disappointed. Book meal for 2pm. Didn't get served until after 3."
"Just walked out having booked for a table for 6. Couldn't taste alcohol in any of the drinks ordered so sent them back."
Food
Pros:
"The food was beautifully presented and plenty of it as well!!"
"The food is fresh, tasty, well presented and generous portion sizes."
"The food looked and tasted lovely. I felt it was very good value for money too."
"Amazing restaurant with great staff, they remembered that I am coeliac and were very aware and happy to find alternatives."
"The food was top notch, and Hallelujah, it was served on HOT plates, a sign that the chef cared about his/her creations."
"The ribeye steaks were good cooked to perfection."
"The food is good value, especially the steak and lovely desserts."
Cons:
"The portion of chips was miserly and the corncob (about a quarter of a cob) was dry and shrivelled and had no taste."
"Surrounding in restaurant filthy plaster hanging off ceiling food under the tables off other people not worthy of two stars let alone four."
"Had the camembert starter but wish we hadn't, boring and bland!"
"The food is all frozen and served with no finesse; no nice salad or anything served with the meals."
"The chicken was dry, the sauce didn't help as it was maybe only a tablespoonful."
"Food was disappointing though on all fronts, taste, portions, and presentation."
"The Menu said crushed potatoes and green beans. Got new potatoes and cabbage."