White Hart Reviews Summary

Room Quality

Pros:

• "But otherwise clean and tidy."
• "Room was basic but clean and ideal for 1 night."
• "The room was ok spacious as was the bathroom."
• "Staff were friendly and the room was clean and modern."
• "Nice place to stay, staff were friendly and the room was clean and modern."
• "Beds were very comfortable."
• "Room clean, but could have done with a new carpet and a fresh coat of paint."

Cons:

• "The room itself was also really very dirty and seemed to have been perhaps unused for quite a long time."
• "The room was damp.. covers were damp, walls were damp, floor could have been hovered, windows don’t open?"
• "Not the best staff friendly food good but let down my room paid over a 130 pounds and got plaster falling off ceiling above bed curtains hanging off curtain pole unable to close curtains very disappointed."
• "Dirty room dirty cups and kettle you wouldn't want to make your tea from had more dirt and lime scale In it than you could get water in it staff rude and weren't prepared to take criticism."
• "The room was very cold and it was noisy from the road outside."
• "Old and tired building. In desperate need of a refurb or even just redecorated."
• "The hotel itself is very dated and in need of upgrading."

Service

Pros:

• "Ben was very helpful with finding the menu and was lovely company when ordering drinks."
• "The service we had was brilliant. Very attentative and couldn't help enough."
• "Staff were very friendly and attentive."
• "Nice friendly and helpful staff.... especially the girl on the door .meet n greet ...very nice lady indeed."
• "Spoke to Ross and Tim during my stay and they were incredibly helpful and welcoming."
• "Staff attentive. Social rules observed which is very important right now."
• "Amazing roast, great service from Ross and the team all very polite."

Cons:

• "Terrible service. Terrible food. Terrible coffee."
• "Went here as per usual for an evening out with friends/family to celebrate my husband's 40th birthday, went to the bar and ordered drinks, as you do, to then find myself wearing mine as the barman spilt it over me...to be told there was nothing they could do...leaving me soaking wet for the evening and our family/friends never to return again due to absolutely awful customer service over the incident."
• "Disappointed no table service."
• "Was extremely unimpressed with the service. Ordered on the app. Once I received all the drinks I was told by a waitress who's the awkward one that ordered a cider we don't have."
• "The service wasn't great, the waiter didn't know how to handle a complaint at all!"
• "The staff didn't really know what they had on the menu, communication between the staff members was shocking."
• "Staff are friendly however need to be more aware of their customers."

Food Quality

Pros:

• "The food arrived in under fifteen minutes and it was very good."
• "Lovely pub with well priced and good quality food."
• "Food was really good."
• "Enjoyed the signature fish chip & scampi dinner, perfectly cooked and served good and hot!"
• "Stunning pub, delicious food we had the delicious Steak and Ale Pie probably the best we've had and such good value we then indulged in the Crumble with Clotted Cream Ice Cream."
• "The food is beautiful and reasonably priced."
• "Food was amazing."

Cons:

• "A starter was completely forgotten and was wrong when it finally came out."
• "Food was not worth the wait."
• "My brother's deep fried ravioli was burnt."
• "The food was under cooked and hard and cold."
• "Disgusting food took over an hour to come and was burnt, tasteless."
• "Food was disgusting, couldn't order half the food on the menu."
• "Dry chicken, microwaved frozen Yorkshire's, packet gravy, tough beef, soggy roast potatoes, frozen mash.. need I say more?"