"The driver was polite, insightful and managed the recovery."
"The telephone operatives, particularly Kirsty were also professional, courteous and solution focused."
"Ryan was thorough and professional."
"AA subbed these guys out to me today after I had a breakdown, was first contacted by a really polite well spoken lady who informed me they will be with me around 45mins, the driver turned up well before that time, quality young lad, very professional, and had a good chin wag all the way home! Happy customer :)"
"The service given was excellent, friendly, professional."
"Thank you so much for rescuing my mum from Sainsburys in Chesterfield... Top service."
"Martin recovered me last night under my RAC cover and he couldn't have been nicer."
Cons:
"These people are rude and lie!"
"The most rude and obnoxious call handler, who clearly should not be taking customer service calls."
"Also hung up on me when I was trying to find out how long they would be, rude staff and terrible service."
"Appalled by this service full of liars."
"We spoke to a girl called Kirsten and whoever she 'sits next to' who were disgustingly rude, sarcastic and generally unhelpful."
"Not even worth one star however it's the lowest I can give this company who have very rude telephone staff who are obviously not trained or don't give a monkeys."
"DO NOT USE! These people are rude and lie!"
Timeliness and Reliability
Pros:
"Richford arrived within 20-30 minutes, much sooner than we were quoted."
"We have just been picked up from a motorway slip road by a lovely gentleman, we had been there 5 hours (down to RAC being slow) and he was fast friendly and made the whole ordeal much nicer."
"Driver was very helpful and professional."
"Thank you so much for rescuing us when our hired camper-van broke down just off the A1 on Monday."
"Very helpful guy called Ross came out to unlock my car for me as I locked myself out with the keys inside."
"Within 2 hours of the RAC engaging Richford we were on our way, my motorhome securely on the back of a Richford flat bed."
"They arrived 15 minutes after my initial call."
Cons:
"Richford motors lost my car key. My car is left unlocked for the last two months."
"They took a job on from the AA to recover my car without a driver being available."
"Please avoid these people at any cost. They always have tricks up their sleeves."
"Nearly 24 hours from breaking down and lied to several times."
"Ridiculous amount of time waiting for recovery. Almost 4 hours!"
"Unfortunately involved in an accident where the insurance company instructed this awful company to recover my car. After several missed ETA’s this company cancelled the job and left us all stranded after 4 hours of waiting!!!!"
"I waited 22 hours for my car to be recovered."
Professionalism of Staff
Pros:
"Would like to say a huge thank you to the recovery driver who recovered us today... You made the last leg of a bad ordeal comfortable."
"Can't praise them enough... You saved the day."
"A very friendly, efficient and capable service."
"Super knowledgeable guy. . He went above and beyond when I asked if we could push the car approx 50 metres to his truck."
"Brilliant service by Andy from Richford Motor Services (Alfreton)."
"He then hooked up my car and towed it to the garage. Throughout, he was friendly and warm, and helped make a stressful day a lot easier."
"We would give this company 6 out of 5 if we could! 1000000% recommended!!!!"
Cons:
"What an absolute waste of space, the recovery driver that came hadn't got a clue."
"Disgraceful and completely unprofessional. Matt EVENTUALLY turned up with his can't be arsed ATTITUDE."
"The driver had a terrible attitude and was complaining about being tired because of having to work 16 hour days."
"The driver according to my partner was extremely Rude and lied to him."
"He instructed me to drive on the alloy knowing this was unsafe."