chaiiwala Southampton Reviews Summary

Food Quality

Pros:

• "the food and drinks were perfect as usual"
• "Food was tasty, served on time"
• "The desi breakfast was not worth the money. The omelette was very small and the extra toppings are very expensive."
• "the food is consistently fresh, flavorful, and made with high-quality ingredients"
• "The food was served without cutlery or straws for the drinks then when i asked where it was the same lady said in a rude mannor 'do you want me to get it for you'"
• "Melt in the mouth butter chicken rice bowl .. Flaky Puri's and Paranthas, Delectable Dal and shakshuka, with a Mind awakening Karak chai!"
• "The food is really good for street/fast food and prices are reasonable."
• "The food and tea were delicious and combined together really well."

Cons:

• "the last two times we were here the food was so disappointing and really pretty awful"
• "The desi breakfast was not worth the money. The omelette was very small and the extra toppings are very expensive."
• "They just opened shop but it was so dirty! All the empty table was full with dirty plates and cups and nobody cleaned the tables"
• "The worst chaiiwala franchise I've ever been too. The food is uncooked, you can taste the raw dough on the samosas."
• "However not a great experience, Food was very dry, bland and cold. Most of it was frozen and just reheated by the taste. Nothing seemed fresh."
• "The food was of low quality and not fresh. Just making people fool. First time in life experienced hot Falooda with justification of being freshly prepared"
• "The food lacked flavour and taste. Bland as anything, not authentic Indian street food."
• "Came for a weekend stay for Paulton's Park and we were craving karak chai! So we searched up for the nearest chaiiwala and found it here! Only 20 min drive from Paultons, you can have your full desi brekkie here!"

Service

Pros:

• "brilliant service by both staff members working. Polite, courteous, happy and smiling, positive vibes from both"
• "Great service by the staff Fairly priced items appreciate them giving student discounts to valid student id holders"
• "The service was amazing and the restaurant was very well decorated."
• "The staff were friendly and attentive but the atmosphere was really relaxed."
• "The staff is welcoming, amicable, and attentive."
• "Great service, quality and taste as authentic as it gets."
• "The staff are very friendly and gave me and my family an A star service will definitely recommend as the food quality and service has made me a regular customer."
• "Went with family and friends, overall very disappointed with food and waiting time Waited around 1 and half hours to get the food, really annoying especially with kids."

Cons:

• "i encountered a rude/racist member of staff."
• "Also mine and my boyfriends food was served without cutlery or straws for the drinks then when i asked where it was the same lady said in a rude mannor 'do you want me to get it for you'"
• "They just opened shop but it was so dirty! All the empty table was full with with dirty plates and cups and nobody cleaned the tables"
• "The service sucks and the person on the till needs training because i was overcharged for the food i ordered twice."
• "Service was slow and not much interest given from staff consider we just spent around £60."
• "The staff at the till were rude, not friendly. Tables were dirty, food took long to arrive."
• "Staff need some training it's better to serve the customer than telling each other to serve."
• "Young girls behind the counter not welcoming the shop had no music being played staff behind the counter nt professional at all no uniforms being worn waited 16mins for 4 karak chaiis and no apology given shop wasnt really busy so dont understand about the waiting"

Ambiance and Decor

Pros:

• "The warm lighting, comfortable seating, and welcoming atmosphere create a cozy haven"
• "The interior ambience was great and calm with warm lighting with desi theme music."
• "A much waited welcomed delight to see this place finally open, fairly impressive decor"
• "Very beautiful and classy interior really spacious inside and comfortable seating areas staff was very helpful great quality service."
• "The Interior is well lit and partitioned with an excellent combination of Wall decor."
• "The place itself was clean and modern, a cool place to study or chill at!"
• "Beautiful establishment, stunning decor and a wide variety of items to choose from."
• "Prime location, away from the centre."

Cons:

• "Great concept, terrible execution, clueless staff. The nice looking decor is quite tacky when you see it up close."
• "Looks great but bad for working, not even a one plug for charger, sticky floor and annoyed waitress."
• "Apart from the decor the rest is downhill. We walked in, Saw 2 girls behind the counter one with a headscarf the other with blond hair."
• "Staff were.. a bunch of schoolgirls cackling over selfies.. didn’t even turn around when we walked in."
• "The worst chaiiwala franchise I've ever been too. The food is uncooked, you can taste the raw dough on the samosas."
• "A relative visited a week later and ordered samosas which were not properly and still frozen on the inside"
• "They didn’t even accept their mistake or apologise for it and tried to blame me for it. Extremely disappointed as a life-long vegetarian who was served meat"
• "Haven’t been Yet but . Excited to Go . As I have been London , Birmingham CHAIIWala they were amazing . The tea is Fantastic… don’t worry about wait … Don’t worry about Anything just One Word … Try the Taste Once ! 😋"