Harriets Cafe Tearooms Reviews Summary

Food Quality

Pros:

• "The food was delicious, enough of a selection to make you unsure of what you would like."
• "Really reasonably priced place to get afternoon tea, especially because the food is so good."
• "Absolutely amazing food! The sandwiches were so fresh and delicious."
• "The food is good, especially the delicious scones made on the premises."
• "The food was fabulous, the sandwiches were so full you almost needed a knife & fork to eat."
• "Food was wonderful and the staff helpful, approachable and friendly."
• "Our food was incredible and great tasting coffee and milkshake, really worth a visit."

Cons:

• "Good pricing but the best since the scones were rather small in terms of scones and slightly undercooked for my liking but pleasant experience."
• "I had ordered plain scones to go with my coffee and they were powdery and seem to have been baked from an instant mix."
• "The food we ordered was just about lukewarm, the plate was cold."
• "The food was awful too. I had scrambled eggs which were tasteless, cold and the tiniest portion ever!"
• "Everyone said the scones were dry, and mine left a weird taste in my mouth."
• "The sandwiches were bland and unexciting, there was no choice of bread."
• "Sadly the food was very disappointing, very mediocre, dry hard scones."

Service

Pros:

• "The staff were very polite and the surroundings created a welcoming ambiance."
• "The staff were so so kind and accommodating, as we had, vegans, vegetarians and some that had severe food allergies."
• "Very helpful and friendly staff and the Trainee Waitress was knowledgeable and very professional."
• "Our server was Sarah & I can't thank her enough! she was amazing at helping us decorate & to make everything so special for our friend."
• "Genuinely helpful ladies who were funny and cheerful. Very accommodating of my allergies who really wanted to make our visit enjoyable."
• "The first thing you notice is how really lovely, attentive and friendly the waiters are."
• "The service was excellent, the person who sat me down was very friendly and regularly checked to see if I needed anything else."

Cons:

• "Having received a gift voucher for an afternoon tea experience at Harriets I was very much looking forward to a nice treat together with my daughter this was our first visit to Harriets and I am sorry to say probably our last."
• "Called in for coffee and cake. Was ignored for first 10 minutes."
• "The staff seemed clearly understaffed; we had to ask where our food was, had to ask for jam for the afternoon teas, follow up for drinks."
• "Unfortunately Harriet's isn't as good as it used to be, very slow service."
• "So disappointed with the service there was about 4/5 staff on so not like they were that busy!"
• "Service was incredibly slow - so slow we just paid for our drinks in the end and had to cancel our food order."
• "Getting our order taken took a good 20 mins. Then another 30 for that simple order to be filled."

Ambiance

Pros:

• "It's a lovely place!"
• "WoW!! Oh my God I loved everything about this place. The decoration, the live music, the lovely staff and the amazing rich menu."
• "Sweet, Superb and Traditional English Tea Room at its best."
• "Lovely place, clean, friendly staff."
• "Great surroundings."
• "The atmosphere is nice and the staff very friendly."
• "The atmosphere, beautiful seating, chandeliers and staff are all wonderful."

Cons:

• "Went down and it was freezing! No heating of any kind on."
• "About as welcoming as a dose of the clap. We sat down, having had to clear our own table, only to be approached by a pompous little man who informed us without welcome that it was far too close to closing time to serve us."
• "Went for a late mother's day afternoon tea and asked to move as chairs and floor dirty but moved to somewhere equally as unclean."
• "This establishment looks tired and worn, in need of refurbishment and attention to cleanliness."
• "The place needs some serious TLC - shabby looking, tatty uniforms, peeling chairs and paint, no heating."
• "Everything was filthy! Stains and little black bits all in the teacups, dried milk 'crust' in the dip of the handle of the milk jug."
• "Booked for late lunch, the Castle Meadow entrance looked like the whole place was closed, no lights on and no signs on the door."

Value

Pros:

• "Good pricing but the best since the scones were rather small in terms of scones and slightly undercooked for my liking but pleasant experience."
• "Really reasonably priced place to get afternoon tea, especially because the food is so good."
• "Affordable Afternoon tea with plenty of sandwich, scones, and cakes."
• "Children's meals extremely good value for money. Good portions. Fresh. Hot and delicious."
• "Fairly expensive but good quality traditional tearoom."
• "The food felt fresh and was worth the pennies."
• "Adults meals. Hot. Fresh. Good portions, good value for money and delicious."

Cons:

• "The bill came to just shy of £100, and honestly I don't know what we paid for."
• "We were given the bill which came to £18.75 which seemed a bit much for 2 pieces of cheese on toast and a tea."
• "Afternoon tea at £16 seemed very expensive."
• "Somewhat pricey offering for breakfast, the food took a while to arrive and as such most of the groups eggs were overcooked."
• "Decent coffee, although paying £10 for two cafetières of coffee and then being presented with a single one for ‘two’ which was the same size as a solo portion was a bit cheeky."
• "The tea was very disappointing... It felt very overpriced and ingredients low budget."
• "A bit disappointing.... not very nice décor, stale scones, afternoon tea small and overpriced."