Address: 43 St James' St, Newport, PO30 1LG, United Kingdom
Phone: +441983522316
Rating: 4.5
based on 167 reviews.
Customer Service
Pros:
"Amazing customer service, even with a fryer down they were brilliant!!"
"Service was friendly and expertly done!"
"Staff lovely, place kept immaculately clean:top notch."
"The staff are very friendly."
"The staff are polite and friendly and helpful if you need it."
"Staff very friendly and welcoming."
"Lovely customer service."
Cons:
"The staff were really stressed and came across as rude."
"Not the usual staff ( never seen any of the ones in there before ) very abrupt and rude, shouting from the back of kitchen when we were asking for items."
"Woman serving seemed confused."
"FOOD OK STAFF NOT FRIENDLY and only serves people the food they want if they know them truly disappointed."
"The ladies behind the counter are efficient, polite and seem to know their regulars well."
"Friendly and very helpful woman served us."
"Friendly staff were working frantically behind the counter."
Food Quality
Pros:
"Food is tasty, cooked to order, with very generous portions for decent prices!"
"The food looked smelled and tasted fantastic."
"The batter on the fish was incredibly crisp and light! 5*"
"The food and portions are phenomenal."
"Amazing fish and chips! The best garlic mayo I've ever tasted."
"The fish was great in taste and size."
"Fish was fresh, crispy, good batter, chips were chunky and soft and fluffy in the middle."
Cons:
"Massive portion of chips for the regular size but most went in the bin as they had been kept warm and were soggy."
"All our food was saturated in fat and so greasy."
"Food was so greasy I couldn’t finish it. Everything soaked in grease."
"The last ones we bought were very crispy but incredibly greasy and not very edible."
"Very greasy cod bites where more like batter."
"Think they were yesterday's re heated, the chips were rock hard and the fish VERY dry, loads of batter which left a coating of something on your tongue."
"The fish tasted like it had been sat in oil for ages and the chips were dry."
Wait Times
Pros:
"Had a 40 minute wait from order to collect but was a huge order (to feed 10ppl) and it was worth it."
"This place gets better and better ... My wife and I use the chippie once a week and there is no where better on the Isle of Wight!"
"Ordered 30 mins before as have to cook fresh."
"The food was well portioned and to quote my wife, the best gluten free fish and chips she has had."
"They took about 30 minutes to prepare our fish and chips which is a long wait time but gave me free dips so here is a 5 star review."
"Thank you so much for your kindness tonight, your food is excellent also your customer service is excellent."
"Parking was convenient."
Cons:
"The 45 minute wait was a long time after I asked when I ordered she said 10 minutes!"
"Waited 45 minutes for 2 fish and chips and 1 sausage. I was not made aware of the wait."
"We waited way longer than the 8 minutes we was told."
"I ordered in the shop and had to wait a long time for it to be ready."
"Oh my goodness !!! What a wait !!! Stood along the side of a road for SOoo long .. only 2 staff at the counter."
"Ordered via Go Eats at 5.45pm. Its now 7.50pm and we're still waiting!"
"Waiting half an hour for food, chips were half cooked."
Payment Options
Pros:
"Cash only, but no issues there as the cash points are a minute walk away."
"Shame they don't take card but luckily I had some cash."
Cons:
"The staff are friendly but be advised they only accept cash."
"Contactless payment means I rarely carry cash these days."
"They do not take card payments which causes some inconvenience."
"Also who doesn't accept card payments these days."
"The only reason I'm not giving 5 stars is because they don't accept card payment."
"4 stars as always suspicious why a venue operates cash only and will not give you a receipt?"
Portion Sizes
Pros:
"Massive portion of chips for the regular size."
"Delicious batter and lots of chips for the portion sizes."
"The chips portion large feeds more than 1."
"Food was amazing and the portion size is extremely generous for the price you pay."
"Lovely size portions."
"The portions they give are generous."
"Portion sizes were very generous for the chips and for the price we paid."
Cons:
"A large cod here is equivalent to a small elsewhere - felt completely ripped off!"
"Once getting back home I found the fish to be dry and the chips average so was left a little disappointed."
"No one wants reheated chips."
"2nd time ive been there for fish n chips..both dry, chips were dry and hard and fish was cooked too long."
"The haddock was all batter very thin piece of fish also contained bones and was very oily."
"Chips were wet along with soggy batter and tasteless fish."
"One of the male staff drop a piece of food on the floor he picked it up and put it straight back on the SHELF."
Gluten-Free Options
Pros:
"Great to find a traditional fish and chip shop serving gluten free batter that is better than the normal!"
"Gluten free is definitely an option."
"Gluten free takes a while to cook as it is done fresh while you wait."
"Great service and very good knowledge regarding Gluten Free options, of which there are many."
"This is the best place on the Isle of Wight to get fish and chips - but the fact that they serve a wide selection of gluten free options is just wonderful!"
"Really nice staff. They fry all gluten free options in a separate fryer and there is loads of gluten free options."
"Absolutely amazing place for gluten free fish & chips."
Cons:
"Gluten free options available too - there's a 30 minute wait but it's superb that they offer them."
"Cater for coeliac's and veggies which is good for someone like me."
"Awesome fish & chips, caters for gluten and Dairy Free."
"After searching online for a gluten free fish and chip shop we found Stotesburys fish and chips."
"Our family returned for a quick allergy friendly (gluten-free & dairy-free) takeaway lunch again this year."
"The food was lovely apart for one of the curry sauces being cold."
"Only disappointment was the website said the pies were homemade but to our dismay they were Pukka pies."