Eden Hall Day Spa Reviews Summary

Facilities

Pros:

• "Love all the different rooms inside the spa areas."
• "The various steam and sauna rooms were all great and not to over-crowded."
• "The gym has all been renewed since I last time I went with a mix of machines and free weights, kettle bells etc."
• "The new outdoor Spa Garden is dreamy with the Hydrotherapy pool being unexpectedly as warm as a bath! Gorgeous!"
• "The facilities are beyond magnificent the new spa garden with the hydropool is sensational."
• "The pools and spa facilities are 5 star. Big, beautiful and very clean."
• "Without a doubt the best part of a spa day treat here is the luxury spa facilities."

Cons:

• "It was far too crowded to be enjoyable, very loud when using the pool and steam room area."
• "Today, however, a few dirty areas around showers and toilets."
• "Some of the jets and stuff in the pool and seated area don't work."
• "The pool outside is grimy and rusty, the changing rooms need a good clean."
• "Some of the jets were out of order, one of the hot tubs was closed, 2 showers out of order."
• "However, on my latest visit, I noticed that lots of other areas of the spa are looking very worn and, in places, dirty or unhygienic."
• "Pool area needed a little TLC."

Staff

Pros:

• "The staff are all fantastic, professional, and friendly."
• "Staff were professional, and efficient."
• "Staff very friendly & nothing is too much trouble."
• "We were greeted by lovely staff, where we knew what to do/where to go."
• "The staff throughout the full day experience were fabulous."
• "The staff are friendly and professional!"
• "The staff are always so friendly and helpful."

Cons:

• "Staff seem to be a little unorganised, possibly affected by Covid."
• "Not great organisational skills."
• "Only thing I did notice was one girl videoing in the pool area which is a no no."
• "The waitresses in the Conservatory seemed rushed off their feet and struggled to cope with the amount of guests needing to order."
• "The only thing that let our day down was the fact our waitress was unnecessarily rude at times."
• "Reception staff on checkout were rude, allowed other people to jump the queue and were disinterested as our spa day was finished."
• "The service provided by a waitress called Gail was appalling."

Food

Pros:

• "The food is delicious be and well portioned, it is also served promptly so you can get back to enjoying your day."
• "The food was beautiful."
• "The chocolate and coconut tart is super yummy."
• "The lunch!! so so delicious."
• "The food served at lunch is excellent, plenty of variety and always excellent quality."
• "The food at the restaurant was tasty."
• "The food was great."

Cons:

• "No longer worth their premium price tag."
• "However drinks were extortionate!! £23 for a glass of wine and a non-alcoholic cocktail, absolutely crazy!"
• "Our main meal was was a bean glop with wobbly, fatty belly pork."
• "The food was tasteless and the options changed when we got there."
• "The food is catastrophically awful; cheap, flavourless, overcooked and rubbery."
• "Food was disappointing, as it was not the most tasty dish ever."
• "Food was horrendous, too fancy for my gut so barely ate."

Value for Money

Pros:

• "You do get what you pay for."
• "No disappointments, lovely day and well priced."
• "Very good experience and not overly expensive either."
• "So relaxing and more affordable than other nearby spas for what you get."
• "I still feel that this is very good value for what you pay & will def be back."
• "It's not the cheapest spa day, but worth every penny."
• "The fantastic experience justifies the price."

Cons:

• "I will not be returning, it's far too expensive for what you get."
• "The buffet was not available anymore, the meals were good but overall the experience was not worth the money £120."
• "What a waste of money."
• "Considering how expensive the day was it was extremely busy for a Thursday which was a surprise."
• "We paid about £200 each for this day !!!! This place has gone down hill sooooo much and we will not be returning."
• "We had a nice day but overall expensive for what you get."
• "The treatments and spa day are overpriced and need to make them more affordable."

Overall Experience

Pros:

• "Had a lovely relaxing day."
• "A day filled with fun, pampering and total relaxation."
• "What a treat...two of my friends and i decided to go on a pampering day...and eden hall.spa was fantastic."
• "What a wonderful spa day! We really enjoyed our spa day at Eden hall, our treatments were excellent!"
• "Honestly such a fabulous place and wonderful place for a relaxing day and switching off and disconnecting, cannot recommend enough!"
• "All in all we had a lovely relaxing day, as a spa day should be😊"
• "This place is pure class! A beautiful building that screams luxury and guarantees a restful, relaxing day that will leave you feeling amazing."

Cons:

• "No longer worth their premium price tag."
• "We’ve been going to Eden Hall for years and today we really felt it has gone downhill."
• "Gone is the wonderful salad bar I was really looking forward to."
• "Used to be amazing place but now not so much."
• "Now find it very expensive and too busy."
• "It just felt really loud. Rather than the peaceful times, it felt overbooked with people and they didn't keep their voices to a minimum."
• "We won't be back, there are much better places around for the same price."